Mercedes-Benz of Richmond - Service Center

A pleasure from beginning to end I brought my ML 550 in for a trip check. Everyone was polite and helpful, making sure I understood what the check involved and assuring me that if any I brought my ML 550 in for a trip check. Everyone was polite and helpful, making sure I understood what the check involved and assuring me that if any other work was needed I would be consulted before anything else was done. Love the complimentary car wash! More

Service Brought my E550 in because the brakes were grabbing at slow speeds and there was a loose wire on the RH side of the driver's seat. Excellent service Brought my E550 in because the brakes were grabbing at slow speeds and there was a loose wire on the RH side of the driver's seat. Excellent service from Peter Berghuis and others. More

B service Everyone that I dealt with was extremely helpful and courteous. The representative called me as soon as everything was completed. I was very please w Everyone that I dealt with was extremely helpful and courteous. The representative called me as soon as everything was completed. I was very please with the way the car looked and ran. More

Great experience! Did a night drop - all three items on my list were done at reasonable price and received complimentary car wash as well-great work to the team Did a night drop - all three items on my list were done at reasonable price and received complimentary car wash as well-great work to the team More

Extremely pleasant experience Car required servicing which was done in a very timely manner. Options were given to make future service needs more manageable based on the distance Car required servicing which was done in a very timely manner. Options were given to make future service needs more manageable based on the distance I live from the dealership. Friendly employees. More

Honest and efficient repairs by trustworthy mechanics. I can always count on honest and efficient repairs at this dealership. I trust the mechanics. I have worked with Kevin Griffis many times. He is ho I can always count on honest and efficient repairs at this dealership. I trust the mechanics. I have worked with Kevin Griffis many times. He is honest, knowledgable and efficient. More

Courteous and Professional Prompt ad friendly greeting. Got me on my way quickly. Addressed the needs completely. Kept me informed of the status. Check out with cashiers was Prompt ad friendly greeting. Got me on my way quickly. Addressed the needs completely. Kept me informed of the status. Check out with cashiers was also quick. More

Always satisfied! Driving into the dealership is always a pleasure! Service advisor Chris Garland (and Christopher if Chris is away) always take care of any issues th Driving into the dealership is always a pleasure! Service advisor Chris Garland (and Christopher if Chris is away) always take care of any issues that I may have. When it was time to buy a new car to replace the older model, I bought another MBZ mainly because of the great follow-up care at the dealership. More

Excellent, professional service. Excellent, professional service in all respects! Completed on time! Enjoyed the tremendous coffee in the customer waiting room. I recommend this top-q Excellent, professional service in all respects! Completed on time! Enjoyed the tremendous coffee in the customer waiting room. I recommend this top-quality dealer to everyone! More

Attentiveness even on a Saturday Service Advisor Craig Johnson was working on Saturday, he was quite busy but was multitasking. He reviewed the notes from my last visit and explained Service Advisor Craig Johnson was working on Saturday, he was quite busy but was multitasking. He reviewed the notes from my last visit and explained my options for my repair issues. I always satisfied with my service at this location. I really like the video cams that's displaying the maintenance shop...great ideal! More