Mercedes-Benz of Richmond - Service Center

Great Service I had just come home from a rough trip from Canada with 2 flat tires and needed to get my car serviced before leaving the next day for another long tr I had just come home from a rough trip from Canada with 2 flat tires and needed to get my car serviced before leaving the next day for another long trip. Craig Johnson helped us get a same day appointment and even had to request the service men to work overtime so I could get my car back in time. He was polite, professional, knowledgeable, and patiently answered all of my questions and kept me in the loop of the status of my car throughout the day. My family has been a loyal Mercedes customer since 1990 and would highly recommend this dealership. More

Excellent service My car battery got completely dead I called service department and they send Robert within 30 minutes and he changed the battery on spot. Good Job! My car battery got completely dead I called service department and they send Robert within 30 minutes and he changed the battery on spot. Good Job! More

Nice loaner Chris Alston let me drive a new S class while my S class was being serviced. It worked ; I am seeing a new car through different eyes after the experi Chris Alston let me drive a new S class while my S class was being serviced. It worked ; I am seeing a new car through different eyes after the experience. Now if only my $100,000 plus Mercedes held any value....... More

Excellent experience as usual ! This visit I took my car in for 4-wheel alignment on my new tires. My service advisor was Peter B. and my service technician was Kevin Griffis. Both g This visit I took my car in for 4-wheel alignment on my new tires. My service advisor was Peter B. and my service technician was Kevin Griffis. Both gentlemen have been helping me for several years with multiple cars. I try to get Peter's help whenever he's not with other customers and Kevin is the only technician I ever trust to work on my car ! Both are professionals and do an excellent job of representing the Mercedes brand and are both reasons why I'll continue to recommend McGeorge Mercedes to my friends and relatives. It's nice having the peace of mind knowing that your vehicle has been worked on by someone who has honesty ,skill, and integrity and who takes pride in his work , all traits sorely lacking in today's marketplace . Thank you . Dean Ferren More

C D Repair The problem I was having with my CD player, it would not eject. The repair was completed and I haven't had any more problems with the CD player. The problem I was having with my CD player, it would not eject. The repair was completed and I haven't had any more problems with the CD player. More

Always a pleasure Everyone at McGeorge is courteous and helpful, and will go out of their way to ensure customer satisfaction. Always a pleasant experience! Thank you Everyone at McGeorge is courteous and helpful, and will go out of their way to ensure customer satisfaction. Always a pleasant experience! Thank you very much! More

Good experience Went very well. Service attendants took care of my needs appropriately. Would visit again. Price was average. Venue was clean but smaller than what i Went very well. Service attendants took care of my needs appropriately. Would visit again. Price was average. Venue was clean but smaller than what i expected. More

Great SERVICE This Dealership has maintained its level and commitment to excellent service. Good records and always meets a time commitment for completion of work. This Dealership has maintained its level and commitment to excellent service. Good records and always meets a time commitment for completion of work. 15 years of very good relationship. More

Excellent service!!! This dealership has always been my "go to" dealership! The attention to detail and helpfulness has always given me a great sense of comfort. The peopl This dealership has always been my "go to" dealership! The attention to detail and helpfulness has always given me a great sense of comfort. The people who work at this dealership are by far the most helpful and nicest people to work with! I recommend this dealership to my friends and family all of the time. I am loyal to this dealership because I know I will be well looked after! More

First Service on First new Mercedes Great experience. Timely, accommodating and exceded my expectations. Offer was made to handle repair of scrape to my wheel cover at a later date. I Great experience. Timely, accommodating and exceded my expectations. Offer was made to handle repair of scrape to my wheel cover at a later date. I was told to just call ahead and let them know that I would like them to arrange this repair for me. Surprised that they would do this for me. More