Mercedes-Benz of Richmond - Service Center

The True Mercedes Brand They employees are always so friendly and helpful in whatever they can assist me with. During my recent visit, I was in a time crunch, and the team di They employees are always so friendly and helpful in whatever they can assist me with. During my recent visit, I was in a time crunch, and the team did everything they could to accommodate my time needs, but still ensure quality service. They kept me adequately informed and thoroughly explained everything to me. More

great service and will be back again, great experience and i enjoy the loaner car while my car was service and enjoy my wash car and will be back again, great experience and i enjoy the loaner car while my car was service and enjoy my wash car More

Great experience The service reps at Mercedes-Benz of Richmond are always friendly and exemplify exceptional customer service. During my recent visit, Craig Johnson t The service reps at Mercedes-Benz of Richmond are always friendly and exemplify exceptional customer service. During my recent visit, Craig Johnson took care of my drop off, loaner and kept me informed of the status and expected cost of the service. More

Service on CLA45 AMG Done on time, in and out quickly, service staff was excellent. Dropped off on Friday and picked up on Saturday when promised. Great job to all! Done on time, in and out quickly, service staff was excellent. Dropped off on Friday and picked up on Saturday when promised. Great job to all! More

Out-of-town emergency! Riding from NY to FL, our tire developed a bubble which would've been dangerous to ride on such a lengthy trip. We showed up at the dealership at 8am Riding from NY to FL, our tire developed a bubble which would've been dangerous to ride on such a lengthy trip. We showed up at the dealership at 8am Sat. morning with no appointment. The sales mgr. & staff were understanding & promised to get us back on the road ASAP, which they did! More

Great Customer Service Team I have been using MB of Richmond service center since 2009. I have never had a bad service experience. The Advisers are so knowledgeable and friendl I have been using MB of Richmond service center since 2009. I have never had a bad service experience. The Advisers are so knowledgeable and friendly - Chris Alston, Chris Garland, and Peter Berghuis. Great customer service is so important and MB of Richmond understands this principle. Keep up the great work guys! More

Excellent service experience and timely responses to concern I was extremely impressed with Christopher Alston's responsiveness and attention to detail in managing my concern. The car was returned to me as prom I was extremely impressed with Christopher Alston's responsiveness and attention to detail in managing my concern. The car was returned to me as promised and was in an immaculate condition. More

Mcgeorge Mercedes-Benz (Stellar place of business. ) In for a oil change. Reception outstanding. I had an appointment so they were waiting on me. Representative C.Alston quickly acknowledged my arrival, In for a oil change. Reception outstanding. I had an appointment so they were waiting on me. Representative C.Alston quickly acknowledged my arrival, swiftly prepared my paperwork, answered my question about my keyless entry system, and directed me to the waiting area. My vehicle was ready in a timely fashion. My vehicle came back not only serviced , they cleaned it too. :-) Overall my experience there made me feel like a MVP customer. Mcgeorge is the best of the best. More

Excellent experience! Absolute quality and awesome customer service! Chris is always professional and attentive. He listens to my concerns and always make sure I am 100% sa Absolute quality and awesome customer service! Chris is always professional and attentive. He listens to my concerns and always make sure I am 100% satisfied with the service that I am provided. He's the best! More

Would Class Service!! Chris Alston is amazing!!!! Once again he has blown me away with his professionalism. At the end of the day he truly cares about me and my experienc Chris Alston is amazing!!!! Once again he has blown me away with his professionalism. At the end of the day he truly cares about me and my experience! Thank You Chris More