Mercedes-Benz of Rochester

We recently traded in a BMW and purchased a 2025 E450 All-Terrain at Mercedes-Benz of Rochester. This was not our first transaction with James, and as always it was a pleasure doing business with him. Hi All-Terrain at Mercedes-Benz of Rochester. This was not our first transaction with James, and as always it was a pleasure doing business with him. His patience and commitment to working through every detail to get the deal done right are truly appreciated. Kristina in service was equally impressive — professional, attentive, and a pleasure to work with throughout.We absolutely love the E450 All-Terrain. The more we drive it, the more we fall in love with it. Highly recommend both James and Kristina at Mercedes-Benz of Rochester. More

Great service but noise is unfortunatly still there. Loaner new clean and driver prompt and courtious.. Loaner new clean and driver prompt and courtious.. More

Outstanding experience at Mercedes-Benz of Rochester NY. Kristina and the entire service team were attentive, professional, and genuinely a pleasure to deal with. Everything was handled smoothly from start Kristina and the entire service team were attentive, professional, and genuinely a pleasure to deal with. Everything was handled smoothly from start to finish — exactly the kind of service you hope for. Highly recommend. More

The service area is top notch. My service writer Max takes the time to explain the service requirements for my Mercedes. He answers my questions and explains the repairs in a manne My service writer Max takes the time to explain the service requirements for my Mercedes. He answers my questions and explains the repairs in a manner I can understand. The service technicians have also been very helpful explaining my cars repair needs. The video of my cars preservice inspection is very useful. It should be noted that my car’s service is completed on time . My car is washed after service - a nice tiuch. More

Max and Mercedes Benz of Rochester were thorough in ensuring my car was working perfectly. Additionally, they picked up my car from my home and left a loaner vehicle in my driveway. ensuring my car was working perfectly. Additionally, they picked up my car from my home and left a loaner vehicle in my driveway. More

Had service B performed, service was done with professional and curteous care . Done within the time I was told . professional and curteous care . Done within the time I was told . More

I had previously had an Audi and decided to purchase a Mercedes. The staff, Jim and Gavin in particular were beyond professional and wise! I am truly grateful for their wisdom, guidance and patience as t Mercedes. The staff, Jim and Gavin in particular were beyond professional and wise! I am truly grateful for their wisdom, guidance and patience as they explained everything simply and clearly and delivered my SUV without any difficulties! Bob Zilliox More

Most of the issues for repair were resolved & under warranty. In addition a complete service was done updating, with tires, wipers, oil changes & all FLUIDS replaced. However, the Coolant indicator c warranty. In addition a complete service was done updating, with tires, wipers, oil changes & all FLUIDS replaced. However, the Coolant indicator continues to stay on! That is the only issue remains! I need to ship this car to Florida & cannot find out if it is error or Coolant is low!! The was in shop 2 1/2 weeks. More

Good professional experience working. make me happy.to work with Max manager of the G Mercedes Benz. make me happy.to work with Max manager of the G Mercedes Benz. More

I had a repair done and it was a very good experience. Very good service. Nice people are very nice to me. It was a good day. Very good service. Nice people are very nice to me. It was a good day. More