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Mercedes-Benz of Rochester

Rochester, NY

4.7
99 Reviews

3883 W. Henrietta Rd.

Rochester, NY

14623

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Showing 99 reviews

August 23, 2025

Great salesman and sales department, backed by a friendly and courteous service department. I appreciate the availability of Saturday service hours. More

by Modified Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy in sales, and Cody and Merahya in service.
July 21, 2025

The Service group is very good, Steve Murphy went out of his way to accommodate me with a problem late on Friday afternoon… he is a very good communicator and technically outstanding. More

by Bmax139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Murphy
June 16, 2025

Excellent service. Showed up with no appointment and a tire pressure warning.. After an initial inspection the problem diagnosed as an issue with the run flat tire. Th More

by hugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
June 15, 2025

I love this dealership because I have the best sales person James Jones!!! I purchased five cars with him and he is the best sales person in the whole dealership!!! If you are looking for a Mercedes, pl More

by nancybryant48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Jones, Catherine at front desk , Gavin, Harrigan, and Larry
May 02, 2025

Friendly helpful, and very good service department. I was having serious issues and they were able to diagnose and repair my car. I feel they are a very talented group. More

by wsmii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen
April 04, 2025

Easy to service scedule and Fast services and Excellent explained to maintenance. I learn many things. More

by yho1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Chizuk
February 16, 2025

Great service and people. Highly recommend. They really take care of their customers. Service is always on time. More

by Jessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mehyra & Cody
February 02, 2025

Great service in a timely manner. The service advisor,Max,was great and very nice. More

by Mstarkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
January 13, 2025

Glen makes service easy. He is knowledgeable professional and pleasant! I would recommend him without hesitation! More

by LADS131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Wandell
December 27, 2024

Great communication, i knew where my car was all though the process .price as also communicated More

by Knedwards99
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merahya
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