Mercedes-Benz of Rochester

I am on my 4th Benz now, will be staying with this dealership because of their friendly service, especially Max who is my service rep who is an asset to this dealership, he treats me with such respect dealership because of their friendly service, especially Max who is my service rep who is an asset to this dealership, he treats me with such respect and really caters to all of my needs! I would be neglectful if I didn't mention James my sales rep who has always been there for over the years. Thank you all for your service and friendliness. Love you all 🎄 More

Excellent service! It was time for the “A” service and NYS inspection. Glen, my service advisor, provide me excellent customer service! He noted that my battery was ind It was time for the “A” service and NYS inspection. Glen, my service advisor, provide me excellent customer service! He noted that my battery was indicating low voltage and suggested a part for my car that would solve the problem. I hardly ever drive my Mercedes due to the fact that I’m a caregiver to a family member. Glen was very understanding and accommodating to my schedule of being a caregiver. I was very pleased and grateful. More

Had to have tire replaced during inspection . . left and low air pressure sign came up .. called told oh it will reset itself ! Had to put air in brand new tire .. 23 to 32 !! No attention to deta . left and low air pressure sign came up .. called told oh it will reset itself ! Had to put air in brand new tire .. 23 to 32 !! No attention to detail.. More

Steve and Merahya are two outstanding service Advisors. I recently came in to have a tire replaced and my appt was made quickly, the service was great. The Advisors were courteous and concerned about ensur I recently came in to have a tire replaced and my appt was made quickly, the service was great. The Advisors were courteous and concerned about ensuring my service was indeed 5 star. Thank you Mercedes of Rochester for having these two employees on your staff John Perrone More

I have been a customer of Mercedes’ Benz of Rochester for over 10 years and their service has been exceptional over 10 years and their service has been exceptional More

Contacted Mercedes Benz Rochester two days ago regarding work needing to be done on my E350 and am still waiting the courtesy of a reply from them. They are no better than MB Syracuse who are just as apath work needing to be done on my E350 and am still waiting the courtesy of a reply from them. They are no better than MB Syracuse who are just as apathetic and (frankly) untrustworthy, If this is how MBUSA treats it's cstomers, MB Owners then I will be another MB owner making their next car a BMW or similar. If you own a MB then find a good independant real mechanic to work on your car because MB, at least in the state of NY, cannot be trusted, pure and simple. More

Max is my service guy you can’t get much better than that He knows what he’s talking about. He has the personality to handle people. He knows what he’s talking about. He has the personality to handle people. More

This was my first service after purchasing my vehicle in late 2022. Firstly, I applaud the effort made by WEST-HERR to effectively communicate the specific service/s to be performed before hand. It certainl late 2022. Firstly, I applaud the effort made by WEST-HERR to effectively communicate the specific service/s to be performed before hand. It certainly gave me a piece of mind. While the service was on-going, I waited comfortably in a decent office space set aside for customers. Secondly, in a relatively short period of time, the service was completed and my vehicle was handed over to me. Glen painstakingly explained in detail what was done, potential areas of interest to monitor for future services and protective measures to take in order to ensure maximum performance of my vehicle. Overall, I was very much impressed by the technical and professional abilities demonstrated by Glen and his Team. I admired the pleasant and the no nonsense approach exhibited by the Team. I will indeed come back for more professional services! More

Always professional and wonderful to deal with. On time service couldn’t be better Thank you On time service couldn’t be better Thank you More