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Mercedes-Benz of Sacramento - Service Center

Sacramento, CA

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1,870 Reviews

1,870 Reviews of Mercedes-Benz of Sacramento - Service Center

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August 02, 2022

David is great and very accommodating. the service was fast and did not have to wait. MB provide Lyft back and fro. More

by PONUSAMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Lanzone
Aug 03, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

August 01, 2022

Took my van in to get the recall completed, David was able to take it in on a short notice, completed the work and got me the van back in no time. More

by Matthew O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Lanzone
Aug 03, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

July 31, 2022

Communication could be better called numerous times to ask for updates and had to wait due to only accessing voicemail. No worries More

by will_house
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez
Aug 03, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. We know the importance of good communication and we apologize for any inconvenience~

July 30, 2022

Jack is my service advisor, he is the best. Unfortunately I bought couple cars from walnut creek because they are cheaper. More

by JERASAKU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Aug 03, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback~

July 30, 2022

Great service on my car! Glad it was done at Mercedes. Will be back next time. More

by Spaolinelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Harber
Aug 03, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. We will be happy to assist you again in the future~

July 29, 2022

Excellent service and everyone we met was very professional and helpful! My first service experience was also extremely well coordinated! More

by kevincal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim in sales , Julie Garcia, Carlos Young
Aug 03, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for recognizing our team with a 5 star review!

July 29, 2022

Met my expectations…. .very satisfied with the customer service. Atmosphere while waiting is quite comfortable. More

by nombemail
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roger Williams
Aug 03, 2022 -

Mercedes-Benz of Sacramento responded

We appreciate your business and we appreciate the great review~

July 28, 2022

Dave, the Service rep for commercial vehicles, was exceptional for us as well as having a high degree of knowledge as well as displaying solid professionalism. More

by eacondit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Lanzone
Jul 29, 2022 -

Mercedes-Benz of Sacramento responded

Thank you! We're lucky to have Dave as our Sprinter specialist. We appreciate your business~

July 27, 2022

Quick, friendly and positive attitude by Carlos in the service department. Everyone at MB Sacramento have always been great. More

by wojosausage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacoby, Carlos Young
Jul 27, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the 5 star review! We appreciate your business~

Jul 27, 2022 -

wojosausage responded

The buying process couldn’t have been any better, and the after sales interaction with the service department was great.

July 26, 2022

Car went in one way cane back making noises. Steering wheel comes way to far out than what my original part did. Tried to call, left a message and it's been 4 days and no call back. Spent $1800 More

by Foxyerk888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Efrain Vasquez
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