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Mercedes-Benz of Sacramento

4.3

1,164 Lifetime Reviews

1810 Howe Ave, Sacramento, California 95825
Call (888) 479-0451

Top Reviewed Employees

Mike Gallagher, Service Advisor, Mercedes-Benz of Sacramento

Mike Gallagher

Service Advisor
4.4
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
EJ Johnson, Sales consultant, Mercedes-Benz of Sacramento

EJ Johnson

Sales consultant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Greg Ranslow, Sales Reconditioning Manager, Mercedes-Benz of Sacramento

Greg Ranslow

Sales Reconditioning Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Zach Sutter, Delivery Specialist, Mercedes-Benz of Sacramento

Zach Sutter

Delivery Specialist
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

January 18, 2019

"Consistently very good service"

- fjmv Verified Customer

My long-time experience with the service provided by Mercedes-Benz of Sacramento is consistently very thorough, efficient and friendly -- this time around was no exception.

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Employees Worked With

Mike Gallagher
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

January 17, 2019

"Fabulous experience "

- spagirl97 Verified Customer

Thank you for the Fabulous service on my recent purchase. It was a great experience from the beginning to the end. I would recommend to everyone.

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Employees Worked With

Kevin Franks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Victoria Richardson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

January 16, 2019

"Happy with final product. Sales experience needs improvement"

- debbie30 Verified Customer

We purchased a 2019 CLS 53 AMG and upon delivery found many paint flaws that detail would not improve. These flaws should have been noticed in the pre delivery detail. I was told all dark cars have similar flaws. Why are they on the show room? Certainly not what I would expect from the MBZ brand. After leaving the dealership very disappointed we decided to purchase a Audi A7, then we got a call from MBZ saying they located the exact car we were looking for. We were given a delivery date twice each not met. We were then told the car had arrived we could come inspect it but would not be able to take delivery since the pre delivery inspection had not yet been done. We were inspecting the car and found out it had been inspected at the dealership it was previously delivered to and we would be able to take delivery. We paid cash for the car and drove it away. The support staff was excellent (Zach Sutter) patient and very knowledgeable. When we asked about turning in a survey, which we had not yet received, we were told if for any reason it cant be all 10s don't turn one in at all. When we asked for a survey to be emailed to us we were told a duplicate survey could not be sent. We then called main office and explained the situation. The contact person remembered us and promptly sent us a survey. I could deeper into communication problems but I think this is enough. So far we are very happy with the car and hope that our experience with your service department will be satisfactory. It has been excellent in the past with the service on our MBZ sprinter.

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Employees Worked With

Kevin Franks
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Zach Sutter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rudy Castillo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Marquez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Featured Inventory

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Mercedes-Benz of Sacramento, Sacramento, CA, 95825