"Short Staffed Saturdays"
Service, followup and communication was horrible. I usually have great things to say about this service center. I guess a busy Saturday morning with 1 attendee on the schedule was the reasons why my day here was so insane. I turned my car in for a simple light bulb change. After waiting for about 4 hours. I was given a rental. The reasoning was for a recall on the steering and fluid leak. Thinking I would get my car back in a few days, I ended up getting my car back 7 days later. When I dropped off the rental to see if my car was ready. I was told to leave the keys inside the car. The keys were then given to another person with my things still inside. I had to flag down the guest who was about to drive away to pop the trunk and open doors so I can get my belongings out. The rental was not ready to be given to the next guest. It took over an hour to see what was going on with my car. Again they had one person working on a busy Saturday morning and he looked completely overwhelmed. The service man who was helping out the week prior was out sick. The service person helping me this time had no clue if the car was ready or not. He stated that he guesses my car is ready and gave me my keys. He stated that he will email me the service report. Til this day the service report has yet to be received. I do not know what was done to my vehicle or if the problems were even corrected. The service light still remains on. It seems like my car is worse than when I turned it in the first time. My starter seems like its going out, my tire pressure light remains on and my car squeaks at times. I am so unhappy about the service I received.
Employees Worked With
Other Employees :
I dont remember the initial service guy. Either Mike or Jason
My appointment was on Saturday an Efrain was the only service advisor working that day and although he had many customers that day, he made me feel I was his only customer by being attentive and made sure I was taken care of.
I am waiting for a call to let me know parts have arrived so that I can bring vehicle back for repair - it has been over an month. This happened last year when I went in for the annual service had to order a part (same part ordered this year too) but no one ever called to set up appointment or let me know part is in. How am I supposed to know when the part is in?
Employees Worked With
I don't remember name