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Mercedes-Benz of Sacramento - Service Center

Sacramento, CA

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1,870 Reviews
Call Service Center (916) 741-4218

1,870 Reviews of Mercedes-Benz of Sacramento - Service Center

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July 26, 2022

Great visit. Assistant Service Manager, Jeff was a pleasure to work with and very professional. I appreciated the all-around customer service. More

by NOMBEMAIL
Recommend Dealer
Yes
Employees Worked With
Jason Harber
Report | Print
Jul 27, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. We appreciate your business and will be happy to assist you again in the future.

July 23, 2022

The dealership was very clean and service was fast as well as good customer service. More

by Mai L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff McDougall
Report | Print
Jul 25, 2022 -

Mercedes-Benz of Sacramento responded

Thank you!

July 21, 2022

The gentleman I worked with in the service department was wonderful. Really appreciated the loaner. Everyone I spoke to was exceptional. More

by tbrown47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Report | Print
Jul 25, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the 5 star review!

July 20, 2022

Mercedes Benz cannot find the parts for my car. 1998 ML 320. My car is in good running condition, but it seems like I have to get rid of it because they could not find a replacement part. I always More

by LIFESCAPE99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez
Report | Print
Jul 21, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. We apologize that your part is unavailable at this time and understand your frustration. We appreciate your business and will be happy to assist you in the future~

July 19, 2022

I was received with courtesy and the work was performed on time and my advisor was knowledge and kept informed on what was being done. More

by mgorito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Young
Report | Print
Jul 19, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

July 18, 2022

Both Jason and Todd in the service department we’re great. Took the time to explain things to me. More

by NANCY.LAMBROS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd (mechanic), Jason Harber
Report | Print
Jul 19, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

July 15, 2022

Mercedes Benz of Sacramento took care of my recall inspection and rental car. They were easy to work with and had great customer service. More

by BORNDANCIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos Young
Report | Print
Jul 18, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the 5 star review!

July 12, 2022

Service B was completed. Information on recalls and status of parts discussed. Communication with services advisor was timley. Car was ready as promised! More

by LUV4CC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Report | Print
Jul 14, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the 5 star review!

July 11, 2022

I took my car into Sac MBENZ and it sat 2 weeks! When I picked up my car it had a door ding, scraped front air dam, shoe marks on the driver’s door and the tan carpet and a broken MBENZ “STAR’’ on t More

by ROLARSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Roth, Jeff McDougall
Report | Print
July 09, 2022

We always have our Sprinters servicesd at Von Housen Sacramento, they take good care of us and have exceptional people. More

by golden-state
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Wilson, Jason Harber, Dave Lanzone
Report | Print
Jul 11, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

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