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Mercedes-Benz of Sacramento - Service Center

Sacramento, CA

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1,870 Reviews

1,870 Reviews of Mercedes-Benz of Sacramento - Service Center

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June 21, 2022

Best service I have ever received. Jack Manikoth is a joy to work with, always keeping me up to date as to the details of my service. More

by mcdave52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Jun 22, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

June 21, 2022

Ran out of loaners an so did car rental company but has a great payment plan for customers More

by Donna
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth, Efrain Vasquez, Jason Harber, Ken Harland, Cecilia Salgado, Greg Ranslow, Dave Lanzone, Carlos Young, Jeff McDougall, Roger Williams
Jun 22, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. We appreciate your business and will be happy to assist you again in the future~

June 15, 2022

While it took a long time to get the parts delivered, my service mgr was in constant communication and offered a rental to eliminate my inconvenience More

by hrcross01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez
Jun 16, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the input. We apologize for any inconvenience you experienced waiting for your parts. We appreciate your business and we will be happy to assist you again in the future~

June 14, 2022

Came in for recalls only and service was exceptional! No hassle. Got me a ride home More

by nombemail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Williams
Jun 20, 2022 -

Mercedes-Benz of Sacramento responded

Thank you!

June 14, 2022

Great customer service and I appreciate the ride from dealer to home. Thanks, Roger Williams! More

by Em Claire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Williams
Jun 20, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback!

June 14, 2022

MB Sacramento is great… that is why I have bought 4 cars from them and number 5 is coming soon…My Service Advisor over the last couple of years is Jack Manikoth, he is what “Customer Service” should be… he’ More

by chuckmcmaster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Jun 16, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for your loyalty to Mercedes Benz and Jack. We appreciate your business and will be happy to assist you in the future~

June 13, 2022

Jack did an amazing job as usual. Right now he is the reason that I want to stick with Mercedes’ with my next car. His honesty and great customer service is rare and appreciated More

by rayumhoefer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Jun 14, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. We're lucky to have Jack!

June 10, 2022

Service tech advisor jack is the best! Always keeps me posted on progress of my service and gets me a loaner when needed. More

by ddipinto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Jun 14, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback~

June 09, 2022

I have been waiting for a call back for 2 weeks from a manager and still have an error for anyone but it still happened earlier for me when this was horrible worst Mercedes service I've ever received More

by tashikafloyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff McDougall
June 07, 2022

Prompt service that offered me rides to and from. Lots of communication and reminders prior to the service call More

by Alphonso Tavera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Williams
Jun 08, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

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