Mercedes-Benz of Sacramento - Service Center

This is a new 2021 Mercedes’. It breaks down and takes you guys a week to figure it out! Very disappointed. It breaks down and takes you guys a week to figure it out! Very disappointed. More

To whom it may concern, I’m an female business owner and a loyal Mercedes-Benz customer. My family and company have purchased and owned many vehicles from your dealership. Unfortunately, your service ad and a loyal Mercedes-Benz customer. My family and company have purchased and owned many vehicles from your dealership. Unfortunately, your service advisor, who was supposed to assist me in caring for my vehicle, was not only unprofessional, but also had no patience and was very insulting. This experience left me very dissatisfied with the overall service. More

Service is good. Communication could be better. I waited quite a while before my service agent helped me. Communication could be better. I waited quite a while before my service agent helped me. More

Service department is very unorganized and not aligned with call center for communication. Thank you with call center for communication. Thank you More

They offer great service. The staff and Facility were all top notch. I have bought 2 cars from them and don’t see changing that pattern in the future. The staff and Facility were all top notch. I have bought 2 cars from them and don’t see changing that pattern in the future. More

The service was Great! ! I really appreciated the Lyft service provided. Jack was so professional & explained what was needed for my car. ! I really appreciated the Lyft service provided. Jack was so professional & explained what was needed for my car. More

Jason Harber is always great to work with. Although this was a very costly service, everyone at the dealership (both sales and service) is always friendly, knowledgeable, and professional. Although this was a very costly service, everyone at the dealership (both sales and service) is always friendly, knowledgeable, and professional. I’m not thrilled with the call center though, the people there are fine but have no direct knowledge of your situation, so they can’t really help much. One of them put me on hold and never came back on the line. Another one said they would make sure Jason got a message to call me but he never received that message. I don’t know if the call center is fairly new but I wasn't impressed. I understand that it probably helps to ensure the customer actually speaks to a live person instead of an automated system, but if they can’t really help the customer, what’s the point. More

Great customer service and great maintenance work,everyone is treaded digits and respect and honor work,everyone is treaded digits and respect and honor More

Took over a week. This is after I had taken it I. The previous week for a new battery. This is after I had taken it I. The previous week for a new battery. More

Service upon arrival was quick my regular service advisor Jason saw me and asked if he could help . He took care of everything and gave me a loner car as they needed it over night 👍 Jason saw me and asked if he could help . He took care of everything and gave me a loner car as they needed it over night 👍 More