Mercedes-Benz of Sacramento - Service Center

MB of Sacramento handled everything on my list on time professionally and courteously. I recommend them most highly. professionally and courteously. I recommend them most highly. More

Everything was fine except I didn’t know where to go to retrieve my vehicle. You need signs retrieve my vehicle. You need signs More

The initial reason for any contact with Merecedes Benz of Sacramento was to replace engine and transmission Motor Mounts. The price that I was quoted which was approximately $1400.00. That price changed to A Sacramento was to replace engine and transmission Motor Mounts. The price that I was quoted which was approximately $1400.00. That price changed to Approximately$3600.00. I denied the service. I was informed by the service adviser that the price could be reduced to approximately. $2400.00 which included 13 hours of labor. Once I received the bill which included the 13 hrs. of labor. I was informed by the adviser it only required 8.5 hours of labor approximately. I picked up my car on 5/4/2022. On Sunday 5/7/2022 I noticed a puddle of fluid in my garage. I contacted the service adviser on Monday 5/9/2022. I was informed to bring the car back in for service. I returned the car on 5/9/2022. On Thursday when I went to pick my car up, I was informed by the service adviser, there was a hairline crack in one of the seals that was disturbed during the replacement of motor mounts. I was informed some part needed to be order. Approximately 13 miles after leaving MB of Sacramento on 5/12/2022 the CHECK INGINE light comes on. I returned the car on 5/14/2022. I received a call from service adviser on 5/16/2022 with an estimate of approximately $4267.00 to repair my car. I informed the service adviser, prior to me bringing my car in for motor mount replacement, there were no additional problems, so why are there problems now. I also express my concern of the competence and confidence in the service center. The service adviser presented me with an invoice of the necessary repairs needed. I refuted the service adviser, and service technicians' description of the new repairs. needed. One repair suggested was "Replace Cam Shaft Sensors" I informed adviser and technician I replaced all four cam shaft sensors less than a year ago. All purchased from MB of Sacamento. I have invoice to verify purchase. In closing, I will not be bringing my business to MB of Sacramento. I feel that I received appalling service, both customer and care. Again, my car was working fine with the exception of the vibration. I went in with a minor problem and came out with a major one. And........ on top of that, my credit card was billed for the Lyft ride that picked me up from home to go get my car. I`m going to dispute the charges, and I`m going to contest the service render. There was nothing mechanically wrong with my car before I took it there.. More

Efrain is the best. His work is detailed and very considerate!! I enjoy bringing my car in with confidence. His work is detailed and very considerate!! I enjoy bringing my car in with confidence. More

Appt time meaningless, waited 30 mins and finally left. basic service took 24 hours, Service Advisor had no time to speak to me before ir after service. I am told recall work was needed - I have no idea basic service took 24 hours, Service Advisor had no time to speak to me before ir after service. I am told recall work was needed - I have no idea what work was done or what the recall was. Charges were not explained. I am new to Mercedes. Love the car but the service experience is far inferior to anything I have ever experienced. . More

Cecilia provided excellent service in resolving the issues with my car. She was responsive and worked to keep me updated. The staff was always very friendly and helpful. I will only do business with Me issues with my car. She was responsive and worked to keep me updated. The staff was always very friendly and helpful. I will only do business with Mercedes Benz Sacramento. More

David is very professional, waiting area is clean and they offer complementary drinks while you wait. David makes its clear what is and what not covered under warranty. they offer complementary drinks while you wait. David makes its clear what is and what not covered under warranty. More

Very great service person. He kept me informed of everything going on with my car. He always returns my calls & answered all my questions. I would recommend him to all my frien He kept me informed of everything going on with my car. He always returns my calls & answered all my questions. I would recommend him to all my friends & family. More

Cecilia is great. She is very responsive and works to keep me updated as best she can. She is very responsive and works to keep me updated as best she can. More