Mercedes-Benz of Sacramento - Service Center

Service Michael Gallagher great assistant service manager, very patient, good listener and if he can't answer a question he seeks out the correct information. Michael Gallagher great assistant service manager, very patient, good listener and if he can't answer a question he seeks out the correct information. My merz had several problems and required parts but was finished in the time promised. It runs great now. G Whitten More

broken latch, etc. I took my car in due to an issue with the rear hatch not closing completely. Efrain Vasquez was my Service Advisor. It's my first time meeting with hi I took my car in due to an issue with the rear hatch not closing completely. Efrain Vasquez was my Service Advisor. It's my first time meeting with him and I was very happy with his level of service, personal attention, willingness to use the service coupon, etc. Will definitely ask for him in the future. However, the latch was not completely fixed and I have to return this week for another appointment. More

Service Perfect! I don't need to be told how many words I have to submit for survey to be completed. There is nothing wrong with brevity! Perfect! I don't need to be told how many words I have to submit for survey to be completed. There is nothing wrong with brevity! More

Brake pads and rotors for front, light out on left rear. I havent responded because I am irritated with the mechanic service for my last visit. My new brake pads and rotors did not feel new like usual. I al I havent responded because I am irritated with the mechanic service for my last visit. My new brake pads and rotors did not feel new like usual. I also asked that they check my tire pressure and that was not done. The left rear light has been a problem and a few years ago they replaced the socket. So I already paid for this service which did not fix the problem. It is still a problem and so they did not fix it right. They continually replace the light bulb and charge me for it; and that is not the issue. Its the socket. It still is out every so often and I do not have time to drive there and have it checked when the light is on the dashboard indicating it is not working. Jason is not there on Saturdays for me to come in when its a little more convenient for me to drop in when the light is on. This is very frustrating for me. And do not want to ever be charged for a light bulb again! The mechanic seems to be the issue not the Service Rep who just listens to me and tells me when my car is ready. I have been going to this dealership since 12-1989. More

Tire maintenance service Service reps were immediately available to me, even when 4 other cars had pulled in as well. Jack was knowledgeable and supportive. He explained the Service reps were immediately available to me, even when 4 other cars had pulled in as well. Jack was knowledgeable and supportive. He explained the length of time and breadth of service appropriately, He arranged for shuttle service when I dropped off my car, and when it was ready for me to pick it up. Efficiency was the keynote. More

Top notch service Outstanding service- I always know my car is serviced by the most experienced tech with a great knowledge base. The service advisors explain service Outstanding service- I always know my car is serviced by the most experienced tech with a great knowledge base. The service advisors explain service & accurate estimates so no surprises. Thank you! More

Fast, clean and great coffee! This was my first visit to this location and not only was I impressed with the speed and commitment to price quote, but they have a Starbucks in the s This was my first visit to this location and not only was I impressed with the speed and commitment to price quote, but they have a Starbucks in the spacious waiting area! Lot's of tables and chairs for working or reading. More

Service attentive to your concerns, great service. appointment times were convenient and appointments kept. I am awaiting a part from Germany to that the se attentive to your concerns, great service. appointment times were convenient and appointments kept. I am awaiting a part from Germany to that the service can be completed. More

Worst Service I brought my car in for an issue I was having. They couldn't identify what the cause was and recommended different repairs that would "hopefully" fix I brought my car in for an issue I was having. They couldn't identify what the cause was and recommended different repairs that would "hopefully" fix the problem. I had to bring my car in twice and ended up spending $1600 for "repairs" that didn't resolve the issue. I attempted to contact the staff I worked with since my last visit to let them know the issue still existed. I still haven't heard back 5+ months later. More

It could have been better. i was fine with the service , but having a black car, they left it out in a mild rain that caused spots all over the car, and I feel that they could h i was fine with the service , but having a black car, they left it out in a mild rain that caused spots all over the car, and I feel that they could have took it back and washed it, since it was a full day after that i came and got it. More