Mercedes-Benz of Sacramento - Service Center

Excellent service Very professional staff, highly recommend. Nice waiting area with coffee available. Compared to other dealerships, I have found this facility to be mo Very professional staff, highly recommend. Nice waiting area with coffee available. Compared to other dealerships, I have found this facility to be more pleasant and helpful. More

Battery Called due to dead battery and mobile unit came to change battery in quality time. Service person was very knowledgeable and asked if any questions or Called due to dead battery and mobile unit came to change battery in quality time. Service person was very knowledgeable and asked if any questions or if he could help with anything else as he reset the computer system in the car. More

Nice Rep, Work was fine. Need better communication I was supposed to be called when the part arrived, and I wasn't. After I called and learned at the park had been there for several days, I was conta I was supposed to be called when the part arrived, and I wasn't. After I called and learned at the park had been there for several days, I was contacted to make a service appointment. The person making the appointment told me they need my car for the day when in fact it ended up being there almost 2 full days. More

The service was graet Hi Sean, I want to thank you for the great customer service i receive every time i go to the dealership. You always meet my expectations. Hi Sean, I want to thank you for the great customer service i receive every time i go to the dealership. You always meet my expectations. More

Good Customer Service! Loren and Austin are very professional and knowledgeable of what they do. Mechanic - job well done as well. We'll see you for the next service! Loren and Austin are very professional and knowledgeable of what they do. Mechanic - job well done as well. We'll see you for the next service! More

Warranty service The lounge was neat clean and there were complimentary beverages as well as snacks for sell. The personnel were friendly and helpful from the beginni The lounge was neat clean and there were complimentary beverages as well as snacks for sell. The personnel were friendly and helpful from the beginning. I did not however have my question answered about a (no paint) dent repair I paid for when I purchased the vehicle. I will call the dealer for more information. Thank you. More

oil annual service Took my car in for an annual oil change. It took over 4 hrs waiting time. If i didnt escalate about my car i dont know how much longer i have to wait. Took my car in for an annual oil change. It took over 4 hrs waiting time. If i didnt escalate about my car i dont know how much longer i have to wait. Poor services. Maybe oil change lowest priority More

Excellent pri ce was resonable . Michael Ga is the best waiting room and coffee and free drinks was good The phone service was excellent .Get my c pri ce was resonable . Michael Ga is the best waiting room and coffee and free drinks was good The phone service was excellent .Get my car clean and fixed More

Always pleased with Mercedes dealership I took my car into Von Housen Mercedes dealership in Sacramento for one of my yearly prepaid servicies on my GLK. It was done in record time, and I r I took my car into Von Housen Mercedes dealership in Sacramento for one of my yearly prepaid servicies on my GLK. It was done in record time, and I really liked Austin, my new contact. He was extremely kind and very knowledgeable. Thank you! I am happy! Debbie Nannini More

Service matches the luxury car experience The service at the dealership matches the luxury car purchase. The professional service team ensures that no only is the proper maintenance ensured, The service at the dealership matches the luxury car purchase. The professional service team ensures that no only is the proper maintenance ensured, you the customer are treated like royalty. Every aspect is explained and you receive your vehicle in pristine condition. Exemplary dealership! More