Mercedes-Benz of Sacramento - Service Center

Disorganized lengthily Took 4 days to get an appointment upon arrival they still take 45 minutes to attend to you, watching the service agent squandering time. When they Fi Took 4 days to get an appointment upon arrival they still take 45 minutes to attend to you, watching the service agent squandering time. When they Finally attended to me they didn't have the loaner that I requested. This is my second visit to this dealership this month and In general thy just don't seem to care. The waiting lobby area was dirty and the whole experience falls far short of other dealership I have dealt with in the past. I will drive the 80 miles to get my car serviced at a real dealership in the bay if I can because this place is the worst. More

Long wait, overpriced, and shady service Came to Mercedes-Benz sacramento to have my clk 320 looked at. The car was making a minor rattling noise on and off. They told me I would need an enti Came to Mercedes-Benz sacramento to have my clk 320 looked at. The car was making a minor rattling noise on and off. They told me I would need an entirely new catalytic convertor which would cost about 3000. I knew that they were xxxxxxxxxxxx me. I did not need a new catalytic convertor, my current catalytic convertor just needed a bolt to be tightened. Which they must have done because the car has since stopped rattaling. Service took all day. 6 hours!! And cost me 180 for them to come up with a phony diagnosis. Couldn't they have at least changed my oil!? And to top it all off they came up with every minor little thing that I "should" replace even down to the xxxx windshield wiper. Thanks but no thanks. Should have went to a local shop and got my car on a lift in under 30 mins with a real diagnosis for under 50 bucks. This dealership is terrible in every way. More

Very happy to have Jason Harber as my service advisor. I work with Jason Harber as my service advisor. He is really helpful and knowledgeable. He took care of couple of problems I had with my 2014 E class I work with Jason Harber as my service advisor. He is really helpful and knowledgeable. He took care of couple of problems I had with my 2014 E class in timely manner. Very happy. More

There shop floorman is super rude The shop floorman ken is super rude the guy that actually listened was my service rep jack he's really nice and ready to help he gets 5stars ken gets The shop floorman ken is super rude the guy that actually listened was my service rep jack he's really nice and ready to help he gets 5stars ken gets -5stars More

customer service 3 time visited Mercedes Benz of Sacramento and left there with very friendly and excellent customer service. I really appreciate Mr. Michael Gallagh 3 time visited Mercedes Benz of Sacramento and left there with very friendly and excellent customer service. I really appreciate Mr. Michael Gallagher, Mr, Kerry Saunders & Mr. Jack Manikoth. you guys are 5 plus stars. More

Service A Treated like royalty!!!!!! Soon as I pulled up someone came to me and asked how can they help me. After my service was done I can't remember if his na Treated like royalty!!!!!! Soon as I pulled up someone came to me and asked how can they help me. After my service was done I can't remember if his name is Jack or Jason but he show me how to use all the features in the car. More

over charged and not fixed wright the first time I had to bring it back twice for the same concerns and got charged twice .The service advisor doesn't return my calls on a oil I have after the last r I had to bring it back twice for the same concerns and got charged twice .The service advisor doesn't return my calls on a oil I have after the last repairs where done. More

Tire change Jack is very efficient and accommodating. He got me in and out of the dealership on time. The faculty is very clean and with free coffee it's all set. Jack is very efficient and accommodating. He got me in and out of the dealership on time. The faculty is very clean and with free coffee it's all set. More

PERFECT EXPERIENCE Austin was the BEST EVER and VERY POLITE not like me...ha ha....You guys are the best!~~~ Tami & Peter Anderson *We will be back soon for a new car Austin was the BEST EVER and VERY POLITE not like me...ha ha....You guys are the best!~~~ Tami & Peter Anderson *We will be back soon for a new car I hope? More

The Nordstroms of Service We recently took our E350 in for some warranty work and the entire experience was incredible. From the moment we pulled in and were greeted outside t We recently took our E350 in for some warranty work and the entire experience was incredible. From the moment we pulled in and were greeted outside to sitting down with Hope and going over the work order, everything was extremely smooth, courteous, and very professional. Hope went over what we could expect, how long it would take, and even provided us with a great Mercedes-Benz loaner car for our use while ours was in the shop. Hope kept in touch with us while our car was being serviced, letting us know the progress of the repairs. When we picked up the car, it had been hand washed and was waiting for us in the service area. I signed the papers and was back on the road in under 5 minutes. MB of Sacramento has set the bar pretty high for it's level of service, we were very impressed and wouldn't hesitate to bring it back! More