Mercedes-Benz of Sacramento - Service Center

Good people to attend to your car services. People here are friendly and accommodating. Everyone is attentive and pleasant to worth with every experience. I'm impressed with just seeing a cafe a People here are friendly and accommodating. Everyone is attentive and pleasant to worth with every experience. I'm impressed with just seeing a cafe area for the customers upon arrival. Drinks are offered as if being a guest in someone's home. More

Car Detail Wash My husband and I (Katy) are always proud when we come to your place. However at this particular service, we were not happy and might not coming back My husband and I (Katy) are always proud when we come to your place. However at this particular service, we were not happy and might not coming back for this type of service. We paid $255 for the detail wash that included the polish/wax outside of my car. He is a nice and helpful person to deal with, He did a good job on waxing the car. On the date he called me to let me know the car was ready for pick up, but I told him I had no one available to drop me off and told him to keep the car for me until the next day. The next day, I texted him that I would come around 11:30 am to pick up my car and he was okay with the time. I was excited to see the new look of my car. When I came he took me to the back parking lot near the shop. I almost could not recognize my car. It was all covered with dust. I was so disappointed at first and thought it might be my fault because I did not pick up the car on time. I tried to use my finger to wipe a little dust but because the car just had new wax on it, the dust even sticked harder and when I got home, the dust was still there. The dust even got deep down into the windows doors so when I roll the windows up and down, there was more dust coming out. This was bother me every time I looked at my car and on the next day I had to wash my car. But to tell the truth, he did a good job on waxing outside and the floor inside the car. I think this is not a big deal but the big deal is your customer's satisfaction. Are we happy with what we paid? Are we happy with the finished product? Are we coming back? I'm sorry for a long story but I hope this will help improving your customer's service. I have no problem with Austin Chao. He's a nice guys. We still can have him on our future visits. Thank you More

Great service every time ! This is my third Mercedes Benz in two different states and this has been the best experience hands down, which is saying something! They having been This is my third Mercedes Benz in two different states and this has been the best experience hands down, which is saying something! They having been first rate in dealing with a screw in the tire without an appointment and on another occasion found a problem another dealership had missed- This is the kind of service that creates brand loyalty 👍🏼 More

windshield washer It failed so was repaired under warranty and worked when picked up. No reason to check it till today and it is a feeble spray. Now will have the inc It failed so was repaired under warranty and worked when picked up. No reason to check it till today and it is a feeble spray. Now will have the inconvenience to repeat the whole process. More

Great Everybody is always very nice, I appreciate the fact that you call me to know my opinion about the service. I am very happy with Mercedes Benz. Everybody is always very nice, I appreciate the fact that you call me to know my opinion about the service. I am very happy with Mercedes Benz. More

Excellent Pre-Trip Inspection First year Roadtrek RS owner. Appreciate the pre-trip inspection which allows me to depart with confidence. Bonus: They WASHED it! Thank you! Som First year Roadtrek RS owner. Appreciate the pre-trip inspection which allows me to depart with confidence. Bonus: They WASHED it! Thank you! Sometimes difficult to reach Austin by phone. More

Loan cars Jason is good but you need more Loaner Cars when people need them 'tis is your biggest downfall!! That is your worst customer service skill not having Jason is good but you need more Loaner Cars when people need them 'tis is your biggest downfall!! That is your worst customer service skill not having enough cars available. More

Finally a good experience. My second to last experience was horrible. I was faced with a dishonest service writer and a dishonest mechanic. They called me mid day to tell me m My second to last experience was horrible. I was faced with a dishonest service writer and a dishonest mechanic. They called me mid day to tell me my transfer case need new seals. I told the guy that my garage floor was pristine. I then went in to look at it on the rack. No seals were leaking. I filed a grievance with customer service, who was great. Promised a nice loaner next time. Well, needless to say, my little GLK350 still has no leaks one year and 11k miles later. That's all fine, except I noticed the dishonest service writer is still there. He would not even look at me this time. I think I had Jason Harber this time. He was AWESOME. More

Less than positive MBZ experience This is not a reflection of Efrain Vasquez, but of the Mbz experience as a whole. My vehicle was returned to me 3 times with the issue not fixed. I This is not a reflection of Efrain Vasquez, but of the Mbz experience as a whole. My vehicle was returned to me 3 times with the issue not fixed. I take excellent care of my vehicles, clean, detailed and mechanically sound. Each time the vehicle was returned to me the vehicle had black oil on the door pulls, the driver door (where they used their feet to open the door i'm speculating) the steering wheel, the gear shifter etc. I took photos each time. Is there no one that inspects the vehicle when returning to the customer. I have always had MBZ, and only use MBZ dealerships, but since moving to Sacramento it seems that this dealer has limited quality control. When living in El Dorado hills, I was always impressed with the level of customer service and my Service Writer Daniel, he made sure not only that my vehicles were mechanically sound but returned to me in the condition that it arrived and sometimes even better, which is difficult to do in my case. I think that the service writer can gauge the level of customer service that each individual expects by the history of repairs and customer interaction, it seems these cues are not on anyones radar at MBZ of Sacramento. It is indeed a shame that the level of customer service for the MBZ brand has been so diluted. These latest experiences from May 2016 to August 2016 were challenging, ultimately after having my vehicle for a few months trouble shooting, after thousands of my dollars later, my car is fixed. Efrain was communicative through out the process and polite, however ultimately I will be looking for another place to take my business and dollars and loyality. More

Arrived right at closing time. Jerrod, and his parts department team, stayed late to resolve my issue and they even saved me almost $200.00! I live in Yuba City so it is difficult t Jerrod, and his parts department team, stayed late to resolve my issue and they even saved me almost $200.00! I live in Yuba City so it is difficult to get to the dealership before closing. I called ahead and Jerrod said that he would wait for me. When I arrived, he had already resolved my issue. 👍😄😄😄 More