Mercedes-Benz of Sacramento - Service Center

Just ok First, during the purchase of our car, the service was amazing. That's where it ended. We brought the car back twice for our Cila Jet (spell?) servi First, during the purchase of our car, the service was amazing. That's where it ended. We brought the car back twice for our Cila Jet (spell?) service - and its still not good enough for the $1800. The initial service they had my car for the day, and I had a loaner. When I took the loaner, I was told to 'just bring it back with the same amount of gas'. I did. But, the real disappointment came when a week after we bought the car, the check engine light came on. The service department was able to get us in quickly, and they did a great job with the car. When I received my loaner vehicle, I was told to 'just bring it back with the same amount of gas', which I do not have an issue with. Upon receipt of my loaner vehicle, the gas indicated less than 1/4 of a tank, so I just immediately went and filled it up knowing that my car would take a few days. When I returned the loaner, there was almost 1/2 tank of gas. The following morning, I checked my bank account, and there was a $30 charge from Mercedes. Not fully understanding why, I called. It was explained that they had changed their loaner policy to charge customers $10 per day for gas due to past customers putting the wrong type of gas and damaging the engines. I explained that I was not told this, and the young lady stated they would return my $30. That was several weeks ago, and no return has been made to my account. Although I understand the need for the $10 a day charge, and frankly, it would save me the time from having to fill it up prior to returning it. However, they failed at explaining this to me, as well as lent me a vehicle whose gas tank did not have enough fuel to get me home, let alone back to work. If they are to charge this fee, they need to understand they must lend vehicles with a full tank, AND allow customers to return for more gas/fuel as needed. Sad, but I won't return to the Sacramento Mercedes service department again....seems to be a small thing, but just the dishonesty turns me off. More

no attention to detail and lack of follow up During routine service asked them to chk brakes and scratches on hub caps. Brakes still squeal and scratches remain. Received call back from service c During routine service asked them to chk brakes and scratches on hub caps. Brakes still squeal and scratches remain. Received call back from service center told him of my concern and still no follow thru. More

Excellent Service The service and care that Jack Manikoth provides is an exceptional plus. We have been coming to Mercedes Service Center for quite sometime but have n The service and care that Jack Manikoth provides is an exceptional plus. We have been coming to Mercedes Service Center for quite sometime but have never received an exceptional plus service till Jack took care of us. He is an individual that always has a smile across his face and responds to messages promptly. He is very Customer service oriented and we love working with him. More

Great communication The service and management departments at this MB location are excellent and timely communicators, answering all questions promptly and completely via The service and management departments at this MB location are excellent and timely communicators, answering all questions promptly and completely via text, email and phone. More

Repair of left parking lamp I recently had to bring my car in because the left parking lamp indicator would come on and remain on when car is running. The repair told only an ho I recently had to bring my car in because the left parking lamp indicator would come on and remain on when car is running. The repair told only an hour and the car was washed for me. All the Reps and workers are very friendly and courteous. Thank you for your prompt attention. More

Prompt Service to Evauluate I received very prompt service to evaluate the right front tire to determine repair or replacement. Jack was very courteous. A replacement tire serv I received very prompt service to evaluate the right front tire to determine repair or replacement. Jack was very courteous. A replacement tire service was completed which included a multipoint check. My GLA 250W4 was waiting for me looking very clean in side and out. More

Great Service Service advisor Jack is one of the business. Had a intermittent problem which usually a nightmare for a car owner since it never acts up when it's at Service advisor Jack is one of the business. Had a intermittent problem which usually a nightmare for a car owner since it never acts up when it's at the dealership. They did an awesome job diagnosing the problem. Great techs & great service advisor. More

Can't fix the problem so I am told its normal I am not happy with my service. The strut on my gl was replaced and is creating a noise. 3 rd trip in to fix and they are now telling me it is norma I am not happy with my service. The strut on my gl was replaced and is creating a noise. 3 rd trip in to fix and they are now telling me it is normal. I know that it is not. The car even lowers often when I come to a stop. This was an indicator that something was wrong the first time the Strut was replaced. (Which lasted less than 2 yrs). This is my 3rd strut on a 5 run old car with 65k miles. I plan on taking it to a different mechanic More

SEE MY REVIEW OF EXCELLENCE ! I live 154 miles from this service center that takes care of my Smart Car. I have had the pleasure of taking my car into this center 4 or 5 times. Th I live 154 miles from this service center that takes care of my Smart Car. I have had the pleasure of taking my car into this center 4 or 5 times. The service was always planed to take into consideration my circumstance and needs, A car was loaned to me while the necessary service was applied to my Smart Car if it was needed. The employee's of this organization are always professional. I could not be more Pleased. I am the Marshal of Virginia City & Gold Hill, Nevada and I use the Smart Car for my personal use. THE DEALERSHIP HAS MY PERMISSION TO RELAY THIS MESSAGE TO ANYONE IT DESIRES TOO. Bill Boyd More

Quick service while I waited! I brought my GLK in for its first service. My car was taken almost immediately, serviced and detailed while I waited. Everyone was courteous and hel I brought my GLK in for its first service. My car was taken almost immediately, serviced and detailed while I waited. Everyone was courteous and helpful. I was greeted by every employee I saw and was offered drinks by all. I felt welcomed and well treated. Thank you! More