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Mercedes-Benz of Sacramento - Service Center

Sacramento, CA

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1,870 Reviews
Call Service Center (916) 741-4218

1,870 Reviews of Mercedes-Benz of Sacramento - Service Center

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May 09, 2022

This is 5th time I bring vehicle for the same problem and I don’t know what is the problem More

by LJILJANASTRUGAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Lanzone
Report | Print
May 10, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. We understand and apologize for your frustration. If you would like to speak with us regarding your concern please contact us at 916.924.8000.

May 07, 2022

Carlos was great…very professional and did a terrific job. You are fortunate to have people such as Carlos working at MBZ Sacramento. More

by tsesums
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth, Ken Sammut, Carlos Young
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May 09, 2022 -

Mercedes-Benz of Sacramento responded

Thanks for the feedback! We're lucky to have a great service team~

May 05, 2022

Easy appointment scheduling and Quick as I had a time crunch. Service rep was great and the arranged ride to and from work appreciated More

by gallaynichols
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Lanzone
Report | Print
May 05, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback!

May 05, 2022

Thank you for good service provided by MG of Sacramento and their associates/advisors; I really appreciate the professional customer service that Jack Manikoth provided. More

by Raman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Report | Print
May 06, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review. We appreciate your business!

May 02, 2022

Took care of all my warrantee issues without any hassle and offered the service advice I needed. More

by mark.cowin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Lanzone
Report | Print
May 03, 2022 -

Mercedes-Benz of Sacramento responded

We appreciate the great review!

May 01, 2022

Great service and follow through. Completed everything just perfect. I would highly recommend this company to meet your auto needs. More

by CORINNEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Lanzone
Report | Print
May 02, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

April 30, 2022

Amine has been a great help working through issues and appointment scheduling. He is a pleasure to deal with. More

by bredden0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amine
Report | Print
May 02, 2022 -

Mercedes-Benz of Sacramento responded

Thanks for taking the time to recognize Amine with a 5 star review!

April 29, 2022

Loved my service advisor and Victoria in the front but to be honest everyone else in the whole dealership is snobby and rude would not go back and will never buy another Mercedes! BMW FOR LIFE! More

by Lee916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amine Regragui
Report | Print
May 02, 2022 -

Mercedes-Benz of Sacramento responded

As a family owned business that has been serving our customers for over 60 years, it is always our goal to offer the best service possible. We sincerely apologize if that was not the case. We hope we have the opportunity in the future to provide you with the first class service our customers expect and deserve.

May 02, 2022 -

Lee916 responded

My main problem is with the sales people when I wasn’t allowed more than one test drive on a car because I wanted to try out 3 different models and was told all Mercedes are the same I feel like I was treated poorly because of my age because I am only 23 but I had the money to spend! Mercedes was one of my favorite car brands but your sales people have left a bad impression on me and the people over at BMW were more then happy to let me do test drives and sell me a car. Your sales people are just ageist I guess

April 27, 2022

Excellent work. Prompt. Very knowledgeable in my car. Only service department I will use. Great job. More

by antionettewoods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez
Report | Print
Apr 29, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

April 27, 2022

The dealership got me in right away, making it a priority to diagnose and fix the problem. Dave was very nice and communicative. I am very happy to have Mercedes of Sacramento as my local dealership. More

by BRIAN.WHITE72
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Lanzone
Report | Print
Apr 29, 2022 -

Mercedes-Benz of Sacramento responded

Our goal is your complete satisfaction. We appreciate your business!

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