Mercedes-Benz of Sacramento - Service Center

very great service We have Jason as service rep, he is always on top of the problem with quick service. also very helpful in helping with features on our new used 2013 We have Jason as service rep, he is always on top of the problem with quick service. also very helpful in helping with features on our new used 2013 S550 color blue car. More

Jack is truly wonderful to work with! Jack gets me in and out in a timely fashion and is great on giving me time est. He's always professional and listens to my concerns. The best thing I Jack gets me in and out in a timely fashion and is great on giving me time est. He's always professional and listens to my concerns. The best thing I like about him is the attention to detail and not only does he follows up; he Communicates any issues promptly. More

A First Class Operarion High quality service, very clean facility with very nice highly trained personnel, will continue to use Sacramento Mercedes for my needs as I have don High quality service, very clean facility with very nice highly trained personnel, will continue to use Sacramento Mercedes for my needs as I have done for many years! More

First Class Service I have been going to the Sacramento location for my new and leased vehicles for many years now, when it comes to service "First Class" dealt with Tim I have been going to the Sacramento location for my new and leased vehicles for many years now, when it comes to service "First Class" dealt with Tim Snider recently when I took delivery of my new SUV great attitude & customer service, My recent visit for service I requested Jack Manikoth wonderful attitude and great customer service Thank you Jack! More

If you want a stellar experience , request Jack Manikoth. Jack gets it and will communicate with you all the way without being arrogant. I couldn't get a flawless transaction until , request Jack Manikoth. Jack gets it and will communicate with you all the way without being arrogant. I couldn't get a flawless transaction until I found Jack. More

My svc consultant is Great Jack my svc consultant is really Great. My car had to stay a couple of days and Jack gave me a loaner so I could get to work. He has always been helpf Jack my svc consultant is really Great. My car had to stay a couple of days and Jack gave me a loaner so I could get to work. He has always been helpful and gets my car fixed very polite. The service guy who called me...not so much. But jack makes it worth coming to sac mercedes benz More

Excellent customer service The schedule work performed on my Mercedes was excellently done on time .Your service representative and the rest of your service staff provide me wi The schedule work performed on my Mercedes was excellently done on time .Your service representative and the rest of your service staff provide me with excellent customer service. More

Service B Services were prompt - no waiting - and very courteous staff. Car cleaned and running great. Communication regarding additional costs, and time of p Services were prompt - no waiting - and very courteous staff. Car cleaned and running great. Communication regarding additional costs, and time of pickup was also great. More

"My seats were stuck on moving forward and backwards" My experience working with Efrain is always excellent. He is always very pleasant and makes me feel good about being an owner of a Mercedes Benz. Efra My experience working with Efrain is always excellent. He is always very pleasant and makes me feel good about being an owner of a Mercedes Benz. Efrain handled my seat problem just like a PRO. Sybil Eli More

New Windshield-New Door Handle The level of service from Sean Kerwin was excellent. I did have some concerns because my windshield was back ordered for 4-6 weeks, and the door handl The level of service from Sean Kerwin was excellent. I did have some concerns because my windshield was back ordered for 4-6 weeks, and the door handle also needed to be ordered. Both incidents required my calling the parts department to check on the status. Coincidentally, both products had "just" arrived prior to my calls. I relayed this to Sean & commented that there might be a communication break down between parts & service. Both were repaired without problems. I was given a loaner car both times, & was very appreciative, however the first car had a very bad stale cigarette odor. More