Mercedes-Benz of Sacramento - Service Center

Prompt Service Austin Chao goes out of his way to make a service or repair seamless. He explains the costs and always gets the vehicle back when promised. Austin Chao goes out of his way to make a service or repair seamless. He explains the costs and always gets the vehicle back when promised. More

If you ask, listen Been a few years since I had been in for service, and was surprised by the injection of technology into the service stream. Use of text messages was Been a few years since I had been in for service, and was surprised by the injection of technology into the service stream. Use of text messages was nice, so when asked what work I wanted done from the estimate, I answered back clearly in text which items to do. Thousands of dollars of work. Waited two days for the pickup call. Got there and the major item had not been done. They questioned my approval, I pulled out the text message and showed them. They apologized and did the work, taking another day. (Lots of double work because of this) I was not happy. Why? Because MB stands for the best, details, exact, nothing left to chance. Although not bad, sloppy customer service does not represent your brand. If you want to charge me through the nose, then service the car like the brand you sell. Also, sales manager take note, I walked your car floor and nobody approached me with an upsell. More

Dealer didnt able to find any issues in car Dealer didn't able to fix any issues in car. They admitted that there are some vibrations in rear view mirror, but they don't know form where its comi Dealer didn't able to fix any issues in car. They admitted that there are some vibrations in rear view mirror, but they don't know form where its coming and how to fix it. One of the car keys didn't work couple of times, but works most of time, when I told them to look at it, they said its fine. Auto brake feature always has some issue in Mercedes, when I asked them to look at it, they said its fine, Even I talked to one of the mechanic there, he told me that Mercedes has some problem with Auto brake feature, even same issue he sees in his vehicle. This is the worst dealer for servicing a car. More

Car annual service efrain has been my service rep. for the last 3 years , he always makes sure everything is taken care of in a timely manner. Thank you efrain has been my service rep. for the last 3 years , he always makes sure everything is taken care of in a timely manner. Thank you More

car maintenance Austin Chao did assist me well during my scheduled car maintenance.. He makes sure that everything is well taken care on my car service. He also makes Austin Chao did assist me well during my scheduled car maintenance.. He makes sure that everything is well taken care on my car service. He also makes sure that Im satisfied with the job service and asks me of any concerns. More

Less then 2 years old car with oil leak problems Car was taken for oil leak problem! Was at dealer for 3 days It was taken back in 2 days again for the same issue! They had it for 5 days. Car was taken for oil leak problem! Was at dealer for 3 days It was taken back in 2 days again for the same issue! They had it for 5 days. Few minutes after pick up - car was taken back again for engine light service and was at dealer for more then 2 weeks! More

Good service - maybe difficult diagnosis. The new brakes that were installed during my last service are working fine, but the knocking noise that I described that happens when I turn left and The new brakes that were installed during my last service are working fine, but the knocking noise that I described that happens when I turn left and that the very nice service manager thought had been corrected is still happening.. More

Very high service standard Knowledgeable and courteous folks work here. They believe in excellence and goes above and beyond to service the clients .Excellent lobby area with co Knowledgeable and courteous folks work here. They believe in excellence and goes above and beyond to service the clients .Excellent lobby area with coffee and waters available. More

very satisfy. Mercedes Benz of Sacramento is a place where I have received an excellent service. So far, I have been twince in service dept. and I am very please Mercedes Benz of Sacramento is a place where I have received an excellent service. So far, I have been twince in service dept. and I am very please for their service. More

Good service department I liked the service provided but unfortunaky couldnt find out the issue. I would reccomend the service department in sacramento. Apart from service i I liked the service provided but unfortunaky couldnt find out the issue. I would reccomend the service department in sacramento. Apart from service i would like to add that the sales department is good but they dont fullfill the customer needs. Still waiting on my second set of keys for my c63 and also havent received a jack for the car. Made sevral attempts to get the keys and jack but keep getting told its on its way. Been 4 months now More