Mercedes-Benz of Sacramento - Service Center

Helpful, knowledgeable and friendly We are from Southern CA, our car was towed into the dealership. The staff was helpful, knowledgeable, and the result was we went home in a new GLA an We are from Southern CA, our car was towed into the dealership. The staff was helpful, knowledgeable, and the result was we went home in a new GLA and love it! More

Great efficient service Jack has always been courteous and professional. I was greeted immediately and was told the service would take approximately 1.5 hours but it actuall Jack has always been courteous and professional. I was greeted immediately and was told the service would take approximately 1.5 hours but it actually took less. I was very pleased. More

Good job Sean!!! Sean did a great job helping me. Our GL450 will be there very soon and would request Sean to help me out. P.S. Please let him drive the race car!!!! Sean did a great job helping me. Our GL450 will be there very soon and would request Sean to help me out. P.S. Please let him drive the race car!!!! best wishes Roger Brown More

10k service Outstanding, friendly knowledgeable staff. Facilities was clean, waiting area very nice and comfortable Wait time was a little bit longer than p Outstanding, friendly knowledgeable staff. Facilities was clean, waiting area very nice and comfortable Wait time was a little bit longer than promise even on a non peak hour and day of the week. More

Mercedes Benz of Sacramento is the best. Your service is excellent. Jason is professional, friendly, and knowledgeable. The technicians that pick-up the cars are courteous. Someone alwa Your service is excellent. Jason is professional, friendly, and knowledgeable. The technicians that pick-up the cars are courteous. Someone always follows up on the service. Keep up the great work that you do. More

Excellent Service Appointment Experience A service attendant greeted me as I pull up to the service area. Wait time to speak to a service adviser was within minutes. My request for service A service attendant greeted me as I pull up to the service area. Wait time to speak to a service adviser was within minutes. My request for service and inspection of the GLA250W4 was entered in computer with ride to take me to and pick me up took about 5 minutes. Overall, excellent service appointment experience. More

Great customer service! I thing most importantly the customer service is fair, and they will do what needs to be done for your vehicle. The store has a lot of things to do w I thing most importantly the customer service is fair, and they will do what needs to be done for your vehicle. The store has a lot of things to do while a person is waiting which helps. Great amenities. More

Great experience Moved to Sacramento and this dealership has been extremely helpful. Ive been able to get an appointment quickly and they are quick and efficient at ge Moved to Sacramento and this dealership has been extremely helpful. Ive been able to get an appointment quickly and they are quick and efficient at getting my car returned. More

They fixed nothing I brought my Smart Car in with a sticking transmission. They said they fixed it. A few days later I brought it back because it was still sticking. The I brought my Smart Car in with a sticking transmission. They said they fixed it. A few days later I brought it back because it was still sticking. They said they had fixed it this time, and guess what...... it is still sticking. I spent over $400 for nothing. I shall bring it back soon. Sean Kerwin was very polite. I don't blame him. I just want my car fixed. More

Went for annual service (1 year) The people are nice and the greeter was prompt. However had to wait for quite some time for my service representative. The drop-off shuttle was good. The people are nice and the greeter was prompt. However had to wait for quite some time for my service representative. The drop-off shuttle was good. However, you need to have some loaner car, even though it is not a major service. I needed to go some place while the car was at the shop but couldn't for not having a loaner car. They forgot to reset the warning signal that comes up when all the four tire pressures are different. I had wait, because they had to take the car back to the shop to reset it. It was disappointing. More