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Mercedes-Benz of Sacramento - Service Center
Sacramento, CA
1,870 Reviews
1,870 Reviews of Mercedes-Benz of Sacramento - Service Center
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June 23, 2016
Maintenance Service This dealership really demonstrates focus on customer satisfaction. Knowledgeable staff and crews. Always helpful and if overnight stay (for your ca This dealership really demonstrates focus on customer satisfaction. Knowledgeable staff and crews. Always helpful and if overnight stay (for your car) is necessary - they are quick to provide a quality loaner vehicle and keep you informed on progress. More
by MYRONDRUMMER
Verified CustomerEmployees Worked With
Lisa Brown, Austin Chao
June 23, 2016
The dealer was very good to work with! Service personal were very good. Good contact as to the timing for car availability . The only thing is when you arrive to pick your car up after serv Service personal were very good. Good contact as to the timing for car availability . The only thing is when you arrive to pick your car up after service the car was not ready because it needed to be washed! There was to long a wait . The dealer in San Diego has the car ready to go when you arrive. It is not a big thing but nice. More
by BCLAY0
Employees Worked With
Jason Harber
June 22, 2016
Outstanding example of excellent customer service. Mercedes-Benz Asst. Service Manager Jack Manikoth was polite, professional, and an outstanding example of excellent customer service. Mercedes-Benz Asst. Service Manager Jack Manikoth was polite, professional, and an outstanding example of excellent customer service. More
by JORTIZHUTSON
Employees Worked With
Jack Manikoth
June 21, 2016
Excellent Customer Service The customer service was excellent but I did not have anyone check my windshield wipers, I feel like quality should go in everything and I think I was The customer service was excellent but I did not have anyone check my windshield wipers, I feel like quality should go in everything and I think I was sent 1 discount coupon which expired before my service was due. More
by ENCIE14
Employees Worked With
Efrain Vasquez
June 20, 2016
Maintenance Very professional. The team not only did the regular scheduled service, but suggested other items that might need extra attention in the near future Very professional. The team not only did the regular scheduled service, but suggested other items that might need extra attention in the near future. That is why I always take my Mercedes to the dealer that I purchased it from, that extra measure of confidence. More
by DWVASQUEZ
Employees Worked With
Austin Chao
June 19, 2016
Lights Out Jack is great. Done quickly and efficiently. Accommodating and friendly service as always! Jack had me in and out fast. Car was washed too. Made my Jack is great. Done quickly and efficiently. Accommodating and friendly service as always! Jack had me in and out fast. Car was washed too. Made my day. Thank you. More
by DRVoss
Employees Worked With
Jack Manikoth
June 19, 2016
Non responsive service department Recent service on 18K miles on 2015 Sprinter 3500. Had 6 concerns, service department addressed 4 of them. Did not address filters nor break squeal. Recent service on 18K miles on 2015 Sprinter 3500. Had 6 concerns, service department addressed 4 of them. Did not address filters nor break squeal. More
by mercedesofsacramento
Employees Worked With
Service Department
June 18, 2016
Mercedes Honored Its Safety Concerns My wife and I never used the back seats of our Mercedes 2009 ML350 until recently, and found that neither of the two back seat belts functioned proper My wife and I never used the back seats of our Mercedes 2009 ML350 until recently, and found that neither of the two back seat belts functioned properly (or safely). Our car was well beyond the warranty period. but Mercedes-Benz of Sacramento stepped up and repaired the two seat belts for free. It was not an insignificant amount of money (estimated price was over $1,100), and I'm not sure that the factory would honor warranty work so late in the life of this vehicle, but Mercedes-Benz of Sacramento did the "right thing", and that is impressive. We are forever loyal customers of Mercedes-Benz of Sacramento--we will continue to buy from them and have our vehicles regularly serviced there. More
by HARRYGOBLER
Employees Worked With
Mike Gallagher, Kerry Saunders
June 18, 2016
Thank You To Jack Manikoth For A Great Experience I recently had my car serviced at Sacramento Mercedes Benz. Jack made sure I was in and out promptly when I dropped off the car as is usual great ser I recently had my car serviced at Sacramento Mercedes Benz. Jack made sure I was in and out promptly when I dropped off the car as is usual great service for this dealership. Jack made sure he kept me informed on the progress of my car so that I could plan my day accordingly. Pick up was quick and the car was great. More
by artncathy
Employees Worked With
Jack Manikoth
June 15, 2016
We love Efrain! Our MB is 11 years old, thus has its issues here and there. Efrain always gives honest advise and makes sure we are well taken care of. He even give Our MB is 11 years old, thus has its issues here and there. Efrain always gives honest advise and makes sure we are well taken care of. He even gives us updates when we are in the waiting area and asks if there is anything he can do for us through out our wait time. Excellent service. For this reason we hope to buy a new MB vehicle (G-Wagon) soon. More
by Mrs. Sangha
Employees Worked With
Efrain Vasquez
