Mercedes-Benz of Sacramento - Service Center

Yet again, an excellent experience I have visited this dealership for the past 30 plus years. And on each and every occasions the service has been beyond reproach. From the "greeters" I have visited this dealership for the past 30 plus years. And on each and every occasions the service has been beyond reproach. From the "greeters" to the Service Representatives, the customer service remains reliable and consistent. I have never come away feeling that my issues were not addressed or my questions not answered. And most importantly, I always feeling that my continued patronage is truly appreciated. It appears that this is the Sacramento Mercedes/Von Housen "way". And this is the reason that I will continue to purchase Mercedes vehicles at this dealership, and I will continue to use ONLY their service department. More

Jason was wonderful Brought my 1 year old Mercedes for its first service last month. Jason checked me in and stayed in touch so it was an excellent experience Brought my 1 year old Mercedes for its first service last month. Jason checked me in and stayed in touch so it was an excellent experience More

Poor service Poor customer service and expensive fees labor and parts.Cashier not friendly.Unable to get a loaner with service cost considered.Jason did not call. Poor customer service and expensive fees labor and parts.Cashier not friendly.Unable to get a loaner with service cost considered.Jason did not call. More

Service appt Jack Manikoth always handles my regular maintenance service appointments with courtesy and professionalism, and a smile. My appointments always go as Jack Manikoth always handles my regular maintenance service appointments with courtesy and professionalism, and a smile. My appointments always go as smoothly as possible. a More

No response I sent a message requesting for the bulb they changed since I need to change the bulb with in a week. There was no message about the bulb failure befo I sent a message requesting for the bulb they changed since I need to change the bulb with in a week. There was no message about the bulb failure before I took the dealer but when I ask for discount on service they performed he said he changed the bulb for free. After one week I had bad bulb warning so I texted the number they provide me to contact but never responded back. I mentioned same thing with MB survey and they said someone will call from dealer but no one. I changed bulb at Rocklin dealership. More

Very good Everybody is friendly. The work is very good. The facility is very nice. The free coffee is a life saver. They even gave my little daughter a coloring Everybody is friendly. The work is very good. The facility is very nice. The free coffee is a life saver. They even gave my little daughter a coloring book to keep occupied. More

Repair a manufacturer defect on a spoiler Removed spoiler, put dents in my trunk. Spoiler is not even put on correctly, has gaps on one side and flush on the other side. Came back to remove th Removed spoiler, put dents in my trunk. Spoiler is not even put on correctly, has gaps on one side and flush on the other side. Came back to remove the dents and when I picked up the car the dents were still there and now the interior or the truck where they took of the siding is not on properly, making noise when I shut the truck and scratched up. Service man acted like it was an inconvenience to have to try and get the "little dents" out, but they are the ones who put the dents in in the first place. I was supposed to bring it back in, but haven't because every time I bring it in something else is wrong with it. More

done properly They LISTEN. The service advisor paid attention to my concerns and they were taken care of. I live in Colorado and still have below freezing temper They LISTEN. The service advisor paid attention to my concerns and they were taken care of. I live in Colorado and still have below freezing temperatures. California washer fluid is not antifreeze so useless where I live , actually a hazard. More

Great Customer Service. I am now on my third Mercedes purchased through the dealer. for the last 15 years I can say the service department has always been first rate. The tr I am now on my third Mercedes purchased through the dealer. for the last 15 years I can say the service department has always been first rate. The treatment I receive from the service manager on down to the reception folks keeps me coming back. More

Good customer service Good customer service and reasonable charges of the services . The driver who picked me up at my residence was on time and courteous. Thank you v Good customer service and reasonable charges of the services . The driver who picked me up at my residence was on time and courteous. Thank you very much, I e-mailed Mr. Chao and he responded right away . Thank you Mr. Chao. More