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Mercedes-Benz of Sacramento - Service Center
Sacramento, CA
1,870 Reviews
1,870 Reviews of Mercedes-Benz of Sacramento - Service Center
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April 25, 2016
Wonderful as always I came in for service and left with a new GLC300 4-Matic that I love. Steve Tracy is GOLDEN!!!! Staff perfect, customer service second to none. I d I came in for service and left with a new GLC300 4-Matic that I love. Steve Tracy is GOLDEN!!!! Staff perfect, customer service second to none. I doubt I will ever buy or lease another car elsewhere!!!!! Thank You, even Tim snider came over to say hello, that alone is worth the visit! More
by sylfitz
Verified CustomerEmployees Worked With
Steve Tracy, Georgian Moldoveanu, Tim Snider
April 24, 2016
Rear Barring Repair I am satisfied with the repairs made. Moreover, I am satisfied about the correction of a previous shortfall (noise coming from the engine). Thank you I am satisfied with the repairs made. Moreover, I am satisfied about the correction of a previous shortfall (noise coming from the engine). Thank you More
by MCW4JR
Employees Worked With
Efrain Vasquez
April 22, 2016
Amazing customer service with Shaun! I worked with Sean Kerwin when I brought my GLK in for an oil change. He was courteous and attentive. Very conscientious on following up regarding whe I worked with Sean Kerwin when I brought my GLK in for an oil change. He was courteous and attentive. Very conscientious on following up regarding whether I was satisfied with my service. He set a great example of how to treat a customer with amazing service and respect by walking them directly to the Mercedes Benz waiting room when I arrived, explaining in detail how long the service would take, made sure the car was vacuumed and washed properly, called promptly when the car was ready, and when I arrived to retrieve the car, he helped me transfer my belongings from the loaner car to my own car, then respectfully opened and closed the car door for myself and my passenger. He had a positive and confident demeanor and I felt comfortable having him handle my service. I would recommend that if you need service, request Sean Kerwin as your representative. He will work hard to make sure your experience is pleasant and take those extra steps to assure great customer satisfaction. More
by therebrown
Employees Worked With
Sean Kerwin
April 21, 2016
Always very happy with the service Jason Harbor Jadon Harbor is awesome-- happy with the service he provides me always. The service team is great from drive in to leaving. Thank you for maintaining Jadon Harbor is awesome-- happy with the service he provides me always. The service team is great from drive in to leaving. Thank you for maintaining standards that are hard to find these days. Will always stick with Mercedes More
by hazelhowle
Employees Worked With
Jason Harber
April 19, 2016
10,000 mile service My Mercedes was provided excellent and timely service.Jack Manikoth ,your service representative ,,provided me excellent and friendly customer service My Mercedes was provided excellent and timely service.Jack Manikoth ,your service representative ,,provided me excellent and friendly customer service. Your Service Area provided a comfortable and clean environment. More
by jlpieruccini
Employees Worked With
Jack Manikoth
April 19, 2016
TIM SNIDER Service with Tim was excellent as always. Such a pleasant experience from beginning to end. I always look forward to the extra care and how I am tre Service with Tim was excellent as always. Such a pleasant experience from beginning to end. I always look forward to the extra care and how I am treated as a customer! More
by sparkleprincess57
Employees Worked With
Tim Snider
April 18, 2016
Best Service every time Always great service whenever I bring my cars in for repairs or routine scheduled maintenance. Always great service whenever I bring in one of my car Always great service whenever I bring my cars in for repairs or routine scheduled maintenance. Always great service whenever I bring in one of my cars... More
by CTCSSI2
Employees Worked With
Jack Manikoth, Jason Harber
April 15, 2016
They went out of their way to help us We had an issue with our GL63 went in for service . Had to bring it back for more service after parts were ordered. They came and picked up our car an We had an issue with our GL63 went in for service . Had to bring it back for more service after parts were ordered. They came and picked up our car and returned it the next day. Very helpful and we appreciated it greatly. More
by mitzi0
Employees Worked With
Robby Cochran, Mike Gallagher
April 12, 2016
left hanging- no follow-up on part and appt for install . we drove 200 miles for appt only to find no part available...no call back since then . we drove 200 miles for appt only to find no part available...no call back since then More
by WCANNY
Employees Worked With
unsure of name of service tech
April 11, 2016
Not Impressed I dropped my car off at the center because my rear tail-light wasn't working. They provided a shuttle from the center to my college while the maintena I dropped my car off at the center because my rear tail-light wasn't working. They provided a shuttle from the center to my college while the maintenance was being done, which was nice. I received a message few hours later from the manager in charge of my car explaining the car problems and the prices to fix them. So far so good. When I was available, I gave a call back. No answer. I gave a call to the front desk, and learned that the manager was at lunch. I was told to call back in 15 mins. I did. No answer. About 30 mins later I finally got through to the representative, and we agreed on a price and I requested to be picked up by the shuttle. He told me he would send someone to pick me up immediately. Everything okay so far. One hour later, nobody had arrived. I called back. No answer. I had to call the front desk, who told me there wasn't anyone dispatched to pick me up. I put in another request for someone to come pick me up. One hour later, and nobody had arrived. I called back. Guess what? Still nobody was dispatched. I put in a request a THIRD time for somebody from the center to come and pick me up and take me back to my car. 15 mins later, I finally received a call from the driver. Lo and behold, he hadn't arrived yet. He said he was just now leaving the center and was calling for clarification as to where to pick me up. I had enough. I told him to stay. Instead, I had my friend drop me off at the center. After 3 hours of waiting, I had enough. When I arrived (by my own means), the manager apologized profusely, telling me that they were very busy. I can understand that; what I can't understand is how you can leave customer stranded for 3+ hours. He could have told me that there were no drivers available, I would have had my friend drop me off earlier, and saved 3 hours of my valuable time. Needless to say, I will not be coming back to this center unless it is absolutely necessary. More
by dpanasenko
Employees Worked With
Mike Gallagher
