Mercedes-Benz of Sacramento - Service Center

Car diagnosis I appreciate the diagnosis. I now know what I need to do to fix up my ML and hopefully make it a long lasting car. I appreciate the diagnosis. I now know what I need to do to fix up my ML and hopefully make it a long lasting car. More

AMAZING experience The reason why I rated my experience with the service department is because the entire staff who helped me from start to finish did an amazing job. The reason why I rated my experience with the service department is because the entire staff who helped me from start to finish did an amazing job. More

A long wait I waited for awhile (over an hour) before I had communication with my service writer. For some reason he was not told that I was actually waiting in t I waited for awhile (over an hour) before I had communication with my service writer. For some reason he was not told that I was actually waiting in the lounge. I did text him, with no response, finally I went into his office and asked when my car would be looked at. He apologized for not knowing that I was there and immediately had my car assessed. From that point forward everything was very efficient. I would also appreciate an explanation of the service that is provided and not just be directed to the coffee lady to pay the bill. More

The service and functionality is convenient. Mercedes Benz of Sacramento's helped me schedule and appointment at a convenient time that works with my schedule and the service writer is very helpf Mercedes Benz of Sacramento's helped me schedule and appointment at a convenient time that works with my schedule and the service writer is very helpful. More

Timely and done correctly I have had problems with my car vibrating and paid money to have it repaired at another dealer. But, it did not take away the vibration. When I took I have had problems with my car vibrating and paid money to have it repaired at another dealer. But, it did not take away the vibration. When I took it to MB of Sac, they correctly diagnosed the problem and repaired it correctly and in a timely manner. Thanks to Ralph Johonnet for repairing my car that now drives smoothly. More

Great place! Great people! I went in for routine service. The advisor was professional and knowledgeable. The process was easy and quick. The car was services and never have I e I went in for routine service. The advisor was professional and knowledgeable. The process was easy and quick. The car was services and never have I ever had any problems at this dealership. Recommend definitely! More

Excellent Service on very short notice Mike Gallagher did a great job in getting our Sprinter looked at and repaired. We were in the middle of our holiday and Mike fit us in to the service Mike Gallagher did a great job in getting our Sprinter looked at and repaired. We were in the middle of our holiday and Mike fit us in to the service shop so we would be able continue our holiday. Many thanks for a Great Job done. More

excellent service They were friendly and considerate. They gave me a loaner car for free. Nice people.I would recommend you to anyone. I was happy with the results. They were friendly and considerate. They gave me a loaner car for free. Nice people.I would recommend you to anyone. I was happy with the results. More

Efficient Jack is a wonderful person who knows how to please a client. He is fully qualified to deal with any problems. He does extra work if needed Jack is a wonderful person who knows how to please a client. He is fully qualified to deal with any problems. He does extra work if needed More

quick, kind service. no hassle The service received at Mercedes-Benz of Sacramento was top notch. As soon as I drove into the service center, I was greeted and immediately directed The service received at Mercedes-Benz of Sacramento was top notch. As soon as I drove into the service center, I was greeted and immediately directed on where to go. While I did have to wait for a few minutes for my rep, Sean, he greeted me upon arrival and apologized for the delay and any inconvenience. Once I sat with Sean, he responded to my request with ease and engaged in lighthearted conversation that made me feel comfortable. I let him know I needed a ride to/from work which is located downtown and he accommodated the request with no problem. Overall, it was a positive experience. Thank you. More