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Mercedes-Benz of Sacramento - Service Center
Sacramento, CA
1,870 Reviews
1,870 Reviews of Mercedes-Benz of Sacramento - Service Center
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March 16, 2016
Excellent Service We are new to the Sacramento Mercedes Benz family and our experience has been unbelievable. From the moment you pull into the service reception area, We are new to the Sacramento Mercedes Benz family and our experience has been unbelievable. From the moment you pull into the service reception area, one of several greeters will immediately attend to your needs and make you feel welcomed. In my experience it was Scott Huckel whom did just that. I then had Sean Kerwin who checked my vehicle in and answered all my questions. He has called several times during my 24 hr service call and kept me updated. I also met the Service manager Kerry Saunders who was very approachable and answered my questions and concerns. I am very impressed on how they attend to their customer service and would not hesitate to recommend them for your needs. Thanks you, Ray Diaz More
by raydiazins
Verified CustomerEmployees Worked With
Greeter Scott Huckel , Kerry Saunders, Sean Kerwin
March 16, 2016
Excellent service I would appreciate Kerry Sanders the service manager and Jack Manikoth assistant service manager for excellent customer service and very honest people I would appreciate Kerry Sanders the service manager and Jack Manikoth assistant service manager for excellent customer service and very honest people . wish them the best of luck, the two mentioned gentleman are above 5 stars. The dealership should be proud them . I really appreciate the way they handle customers problem. thanks again. Jaber More
by JABER_ANSARY
Employees Worked With
Jack Manikoth
March 10, 2016
Repair review The appointment was easy to obtain and fit my schedule. Austin Chao, the service writer worked with me and my automobile was repaired. Austin made t The appointment was easy to obtain and fit my schedule. Austin Chao, the service writer worked with me and my automobile was repaired. Austin made the pickup of my Mercedes convenient and the paperwork was at his desk and payment was quick and easy. It was my first time to work with Austin and it was a pleasure. More
by RBW1
Employees Worked With
Austin Chao
March 08, 2016
Service B Always have excellent customer service and a loaner is always offered. Great experience overall. I unfortunately do not recall the name of my service Always have excellent customer service and a loaner is always offered. Great experience overall. I unfortunately do not recall the name of my service person but he was very professional and courteous More
by glen4greg
Employees Worked With
Do not have paperwork and do not recall my service person
March 08, 2016
Excellent service, but not cheap (no surprise) We've been getting our cars serviced at M-B Sacramento for about 20 years, since we bought our first Mercedes. The level of service has always been fi We've been getting our cars serviced at M-B Sacramento for about 20 years, since we bought our first Mercedes. The level of service has always been first rate. This shop assigns the patron a service advisor who gets to know you and your car(s)-- a very nice feature. Of course, since this is Mercedes, you pay for the high level of service, but I think it's worth it. More
by JHCROWE
Employees Worked With
Jack Manikoth
March 04, 2016
Service Prices are high as I expect...have been a customer since 1980s....I like the car wash which I always feel makes the car drive smoother Prices are high as I expect...have been a customer since 1980s....I like the car wash which I always feel makes the car drive smoother More
by ginamasao
Employees Worked With
Efrain Vasquez
February 15, 2016
Car engine shutting off randomly There is always someone to greet you on the drive, they know your name when you drive up. They know what you mean when you try to describe the problem There is always someone to greet you on the drive, they know your name when you drive up. They know what you mean when you try to describe the problems with the car and they check everything throughly. They call and email if they have questions before they do any work on the car. So you know what to expect, they also make sure your car is back to you the way you dropped it off and the service is so fast. Everyone at Sac is so wonderful it truly feels like family when you pull up. More
by KELLIEHEGNEY
Employees Worked With
Efrain Vasquez
February 11, 2016
My Experience at MB of Sacramento I respect the professionalism that MB of Sacramento and how they express concern for my vehicle and me. The service staff provided updates regarding I respect the professionalism that MB of Sacramento and how they express concern for my vehicle and me. The service staff provided updates regarding the status of my vehicle, the cost and the length of time it will take for the completion of the service. Special appreciation to MB of Sacramento for providing me with a loaner Benz (clean and very nice quality) to use while servicing my vehicle. Thank you service staff and "Kudos" to MB of Sacramento! More
by keith.morgan007
Employees Worked With
Mike Gallagher
February 03, 2016
Unorganized, understaffed, overpriced This is not the first time either. I like my car, but my E350 has had some minor issues besides regular maintenance. You set up an appointment for ser This is not the first time either. I like my car, but my E350 has had some minor issues besides regular maintenance. You set up an appointment for service, you normally have to wait for your service adviser to free up to take care of you. You state when making the appointment that you will be needing a shuttle ride back, and a pick up service when car is done, however, after your adviser is done with you, the wait for a shuttle is over a half an hour!!! your adviser normally won't call you to let you know that your car is schedule to complete by a certain time. so as the day gets later, you call, you won't get a call back. You call again later, no call back. Repeat this a few times (you need your car back or a loaner, or if no help, at least a call so you can arrange to get a rental going. if you don't call over and over, well, you might not find out about your car that day!). Finally, when you call you are told your car is being washed. you ask for a shuttle pick up service. it won't show up for hours!!! that's right, you call and call again, and eventually, late in the day, frustrated and your evening commitments out the window, you are told they will be there to pick you up. the wash is a mild car rinse. the bill: well, that's the only true statement about the sales pitch you get when you buy the car: this is a car for Royalty, Presidents and Kings of the world, but you don't get the service, only the expensive bill!!! I've had Lexus for the last 15 years, and Infinity for about 6 years. Not only Mercedes has more issues, but it costs much more, and the service is like for a Hundai!!! More
by fernando.ortiz
Employees Worked With
Jason Harber
February 02, 2016
Got it fixed Power window broke. Got it in. Got the control panel replaced and the car back in one day, Excellent service! Service rep John Garcia and his serv Power window broke. Got it in. Got the control panel replaced and the car back in one day, Excellent service! Service rep John Garcia and his service team did an excellent job! I was pleasantly surprised the dealer had the part in stock and could complete the job in one day. I really appreciate the other amenities, The shuttle to/from work is quick and efficient. A very pleasant waiting area including which includes a Starbucks. Also my fixed car was returned to me clean inside and out. More
by JON.HAZLETT
