Mercedes-Benz of Sacramento - Service Center

car service is really good John is really nice people and my car had really good service and since John kept update the situation of my vehicle, i can know how is my car going. John is really nice people and my car had really good service and since John kept update the situation of my vehicle, i can know how is my car going. More

Smart 60K Maintenace Service Visti Good customer service. Service advisor was responsive and followed up to keep me informed. Online appointments need improvement. Why leave a message w Good customer service. Service advisor was responsive and followed up to keep me informed. Online appointments need improvement. Why leave a message when you can call directly. At least show the calendar of available days. Offer online payment options using a debit card, unless it is covered under VIsa option. Cashiers can be a little friendlier. I am disappointed in the labor charges for the two hours they had my car when parts were only about 1/4 of the total. When Smart was under Niello Volkswagen the rates were a lot more reasonable. Oh well, I guess it has to do a lot with the Mercedes name. More

Excellent service on my car. Great customer service and auto service. Quality work and timely. Love the shuttle service. Very clean facility. Love the online appointments and remi Great customer service and auto service. Quality work and timely. Love the shuttle service. Very clean facility. Love the online appointments and reminders. Great team work! More

Amazing service Had a horrible experience at Rocklin store and came to Sac store and they were friendly, efficient and had everything ready for me when I arrived. Tha Had a horrible experience at Rocklin store and came to Sac store and they were friendly, efficient and had everything ready for me when I arrived. Thank you Gary and Tim! More

brake repair, trunk latch harness repaired, lamp bulbs repl I miss Robert Paris, who has helped me for many years and is very professional and amicable. Staff are very helpful and friendly, explain work require I miss Robert Paris, who has helped me for many years and is very professional and amicable. Staff are very helpful and friendly, explain work required, and very timely in repairs being done. More

ONE HAPPY CUSTOMER JOHN AN KEN WERE SO VERY HELPFUL AN KNOWLEDGEABLE ABOUT MY CAR.. I AM VERY PLEASED WITH YOU TWO DRIVERS..ONE A VERY NICE LADY AN ALSO A GENTLEMAN I GI JOHN AN KEN WERE SO VERY HELPFUL AN KNOWLEDGEABLE ABOUT MY CAR.. I AM VERY PLEASED WITH YOU TWO DRIVERS..ONE A VERY NICE LADY AN ALSO A GENTLEMAN I GIVE THEM A #10 SCORE More

Exceptional service!! I was quite impressed by the dedication and care shown by my salesperson. He performed above and beyond his call of duty. John even replaced my wipers I was quite impressed by the dedication and care shown by my salesperson. He performed above and beyond his call of duty. John even replaced my wipers and did not charge me for this. He had a rental vehicle ready for me which enabled me to return to work and avoided interruptions. More

Helpful!! Jack is so knowledgeable and knows how to solve problems...great combination!! He also is very friendly and helpful...he makes it a pleasure to do bus Jack is so knowledgeable and knows how to solve problems...great combination!! He also is very friendly and helpful...he makes it a pleasure to do business at Mercedes on Howe Ave... More

Great Experience! My tire pressure was dropping and I brought it in to Mercedes-Benz Sacramento. Jack Manikoth was a tremendous help. They discovered a nail in the ti My tire pressure was dropping and I brought it in to Mercedes-Benz Sacramento. Jack Manikoth was a tremendous help. They discovered a nail in the tire and because I had purchased the tires there they fixed the tire in about 45 minutes at no charge. Jack was very professional and kept me updated on the status of completion. More

Exceptional service center. This was the best vehicle service experience I have ever had; and with the number for cars I have owned that is saying a lot. Jack is a true professio This was the best vehicle service experience I have ever had; and with the number for cars I have owned that is saying a lot. Jack is a true professional that knows how to take care of his customers. He took care of every detail all the way down to changing the batteries in my keys. Great service, professional staff and a comfortable environment. That what make for a great service center and MB of Sacramento gets a (10) in all categories. More