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Mercedes-Benz of Sacramento - Service Center

Sacramento, CA

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1,870 Reviews
Call Service Center (916) 741-4218

1,870 Reviews of Mercedes-Benz of Sacramento - Service Center

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December 17, 2022

Five star service AGAIN! I'm a travel nurse and my Sprinter Van windshield was smashed on the freeway. Dave and the Sprinter service team had my windshield in stock but when More

by andreagiglio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Lanzone
Report | Print
December 17, 2022

Phenomenal, courteous, efficient staff/team. High level of excellency! Every time I enter the facility, I leave very pleased with the work done and accuracy of the prices quoted. Looking forward More

by hammd0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez, Cecilia Salgado, Roger Williams
Report | Print
December 15, 2022

Carlos was very accommodating even though I had a 4 hour wait. Great personality and knows the business. More

by patriciacosta0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Young
Report | Print
December 13, 2022

Scheduling was quick and easy Service representative was a pleasure to work with. Provided quick and complete answers to all my issues More

by SSILIGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Williams
Report | Print
December 10, 2022

Efrain took great care of me during my service and even got me to and from the dealer! Thanks for the amazing quick service! More

by Markus Gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez, Edgar Partida
Report | Print
Dec 12, 2022 -

Mercedes-Benz of Sacramento responded

We appreciate you recognizing Efrain and our team with a 5 star review!

December 09, 2022

All good for my wife’s maintenance on her GLC 300, but I was supposed to receive a new quote to get work done on my Mercedes E550 and I have never received to date. More

by Seraceliloglu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Partida
Report | Print
Dec 09, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the input. Please contact your service advisor, Edgar, at 916.924.8000 and he will be happy to assist. We appreciate your business!

December 07, 2022

The whole procedure goes very smoothly, I feel so good and want to say thank you very much! More

by mrdongho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Harber
Report | Print
Dec 08, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback!

December 06, 2022

Terrible customer service. I would never take my car there no more wish I could give 0 star More

by hameedullahnooristani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Williams
Report | Print
Dec 08, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for your feedback. We always strive to provide first class service and we sincerely apologize that was not the case. We hope we have the opportunity in the future to earn your trust in Mercedes Benz of Sacramento~

December 06, 2022

Very nice, professional, and helped me with information how to get my car to Sacramento from Reno. More

by Star
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Williams
Report | Print
Dec 08, 2022 -

Mercedes-Benz of Sacramento responded

Thank you!

December 06, 2022

Friendly staff, very helpful. Professional service personnel that kept us very informed on what the process would be. More

by trek5200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Lanzone
Report | Print
Dec 08, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

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