Mercedes-Benz of Sacramento - Service Center

The service rep, Jack, is great. Commincsted well and helped resolve all issues. My car is back up and running well. Commincsted well and helped resolve all issues. My car is back up and running well. More

I sent a letter with my appreciation for the high customer service I received from Efrain. He is a wonderful representative for your org. customer service I received from Efrain. He is a wonderful representative for your org. More

in my experience with your dealership I have found a high level of professionalism Manifesting itself in the form of courtesy, projecting interest in my issue, following through after the service. level of professionalism Manifesting itself in the form of courtesy, projecting interest in my issue, following through after the service. More

Dave was very helpful and the appointment was right on time. He arranged a ride for us time. He arranged a ride for us More

I sought out estimate for transmission service. It came back cheaper than an auto service shop I was going to after my warranty expired. Guess what?! I’m going back to dealership for my car service It came back cheaper than an auto service shop I was going to after my warranty expired. Guess what?! I’m going back to dealership for my car service needs so I can sleep & rest better. As a woman some shops are always trying to get that extra service out me like I don’t know nothing about cars. Lol! More

Respectful, predictable, quality service at your facility. Comfortable seating, friendly personnel. Efficient and thoughtful service as well facility. Comfortable seating, friendly personnel. Efficient and thoughtful service as well More

This is the last time that I will bring my car here. They scratched my car, dinged my door and didn’t even fix the issues properly. I have had them try to rectify the situation 3 times now. I am done They scratched my car, dinged my door and didn’t even fix the issues properly. I have had them try to rectify the situation 3 times now. I am done. I do not recommend taking your car here. More

Service was timely and great. The personnel was very professional.I will recommend Mercedes to everyone The personnel was very professional.I will recommend Mercedes to everyone More

Worst service and lack of common courtesy to give timely updates. Always expensive and crap shoot if it even gets fixed right the first time. Expect a 3 day minimum and now without a loaner car to offset updates. Always expensive and crap shoot if it even gets fixed right the first time. Expect a 3 day minimum and now without a loaner car to offset inconvenience. Will never buy Mercedes’ again. More

I won’t be returning to this dealership. Extremely unprofessional, absolutely the worse service department communications I have ever experienced. From picking my new car up last year(which Extremely unprofessional, absolutely the worse service department communications I have ever experienced. From picking my new car up last year(which required 3 trips to the dealership) to two subsequent visits for service which were both nightmares to deal with and took over 4 months to complete because of the dealership complete lack of communication. By the way, this is the first negative review of a business I have ever written in my life, and I’m in my sixties. I think that speaks to my total dissatisfaction of this business. More