Mercedes-Benz of Sacramento - Service Center

Service adviser Jack was great! the service took more than expected due to the parts the service took more than expected due to the parts More

Not the greatest. As a loyal customer I’m not one to complain. I have been going to Mercedes in Sacramento for years to service my car. I had put my trust in their ser As a loyal customer I’m not one to complain. I have been going to Mercedes in Sacramento for years to service my car. I had put my trust in their services, but over time it seems as if the quality and integrity of their work has diminished. I always get my car back with either oil stains in my car or a missing piece laying around. I recently had my car in for several days at Mercedes in SAC, in which a courtesy car wasn’t offered or provided (in most cases there’s no availability). With that said, it has resulted in hundreds of dollars out of my pocket to pay a rental on top of what Mercedes was going to charge to replace the actuator and cam adjuster. Even their “best technician” couldn’t solve the issue. What I don’t appreciate the most, is that if you make an appointment, you’d expect a call back with some kind of report or status on your car. Instead, I received a text stating my car would not be worked on until later that afternoon (convenient). Long story short, the quote was absurd and got another quote from another local auto repair who stated my cam adjuster does not need replacement. And, saved myself $500. Also, the local auto repair shop used original parts. More

Very professional and accommodating although it did take a while longer to repair than expected. Apparently an influx of repairs needed and also a shortage of mechanics. A rental car was provided which de a while longer to repair than expected. Apparently an influx of repairs needed and also a shortage of mechanics. A rental car was provided which definitely made it easier. More

As always, MB takes great care of my car. Jack M. makes me feel welcome and comfortable. His service is top notch! Jack M. makes me feel welcome and comfortable. His service is top notch! More

Needed a last minute appointment change and tried to do it online to no avail. Arrived 40 minutes before my appointment and explained that I needed an earlier appointment time. Needless to say, I was seen it online to no avail. Arrived 40 minutes before my appointment and explained that I needed an earlier appointment time. Needless to say, I was seen at my original appointment time More

Friendly and efficient, everyone was very please t and so helpful. I definitely will be using this service center again. helpful. I definitely will be using this service center again. More

Your Service Technician has taken the time first making me feel relaxed, second assured me of the purpose of following through your service, and third explanation of the issue without assumption. I must sa me feel relaxed, second assured me of the purpose of following through your service, and third explanation of the issue without assumption. I must say, I enjoy being well informed. Thank You Terrance Chism More

In the 14 months of owning our Mercedes Benz, we have experience the worst customer service from any car dealership we have ever worked with. experience the worst customer service from any car dealership we have ever worked with. More

I was impressed from the intake of my car for service to walking out with a new vehicle. Kudos Cecelia and Thomas!!! walking out with a new vehicle. Kudos Cecelia and Thomas!!! More

It was the worst service ever I was discriminated against I was lied too I was disrespecting.They never gave me a rental car I had to call the place over 100 times my car was in the shop more than six months I was lied too I was disrespecting.They never gave me a rental car I had to call the place over 100 times my car was in the shop more than six months I will be filing a complaint More