Mercedes-Benz of Sacramento - Service Center

My appointment time was on time beginning with service request write up to service A complete. request write up to service A complete. More

They charged me for warranty work as detailed in my warranty booklet. The service advisor refused to look at the warranty booklet that came with my car. warranty booklet. The service advisor refused to look at the warranty booklet that came with my car. More

My service advisor, Jason provided exemplary service second to none. Would recommend to friends and family for their service needs. second to none. Would recommend to friends and family for their service needs. More

I took my car, still under warranty, to be serviced after a message that my 4matic was inoperable. The car needed a new battery, which I declined as I was able to install it myself more quickly and for much a message that my 4matic was inoperable. The car needed a new battery, which I declined as I was able to install it myself more quickly and for much less. I still paid $210 for a “general workup.” As soon as I picked my car up, I noticed that the led illuminated star in the front grill was not turning on. I went inside to ask why, as I had just paid for Mercedes to check my car and the problem has not been noticed nor addressed, even though led issues are covered under warranty (I checked with Mercedes directly about this). Instead of offering a solution, I was told to replace the battery and that the led light would come on. Less than an hour later, I replace the still-functioning battery, and the led light obviously does not turn on. I’m disappointed that I am paying for a warranty that the dealership did not abide by, and that I paid $210 for a workup that didn’t notice nor address the led problem, that should have cost me nothing to fix because my car is under warranty. More

The service process was seemlessly thorough...from the intake process to pickup. I was kept informed throughout my car repair process. My loaner was also an added perk for convenience. Glad I trusted them intake process to pickup. I was kept informed throughout my car repair process. My loaner was also an added perk for convenience. Glad I trusted them with my car! More

Not the most communicative center. I generally have to ask for status updates and then late in the days I’m told what the issue with the car is even though I dropped it off first thing in the morning. ask for status updates and then late in the days I’m told what the issue with the car is even though I dropped it off first thing in the morning. More

The cashier is ignoring people when we were trying to talk to them. Lack of communication between service departments and customers. talk to them. Lack of communication between service departments and customers. More

When I was called to pick up my car I had to wait an hour to get because my keys were lost. to get because my keys were lost. More

The staff were friendly and very professional. The facility was clean and inviting. The refreshment cooler was well stocked. facility was clean and inviting. The refreshment cooler was well stocked. More

Took my car in on Tuesday morning. Keptcar til Friday & Took my car in on Tuesday morning. Kept car til Friday & then wrote on work order that I needed my car & so they did not do An extended road test. Took my car in on Tuesday morning. Kept car til Friday & then wrote on work order that I needed my car & so they did not do An extended road test. I did not want my car back til they had completely finish the job. Mercedes could have given me a loaner so they could complete the job. I never wanted Mercedes to give me back my car until all of the work was completed Including all road tests. Very unhappy that they would give me back my car & state on work order that the work was not completed. Never had this happen before so I rate you 1 star. Hope you do Not treat all your customers like this because I feel Mercedes should have never given my car back til it was totally completed. Sure I wanted my car but I thought all of the work had been completed. I never demanded my car from you & did not read the entire report til I came home. Very disappointed in your service dept & hope you are not giving customers back their cars til the Work & road test are totally completed. Hope this message get to Manager. Unhappy customer… More