Mercedes-Benz of Sacramento - Service Center

Excellent service, customer service, great environment, reliable service, timely service, best Mercedes Benz location around. reliable service, timely service, best Mercedes Benz location around. More

Took my gle350 for a foul moldy smell coming from my ac. Jason helped me. Said it wasn't covered under my warranty, even though there was a whole lawsuit about this in 2019-2020. He'd said they would chang Jason helped me. Said it wasn't covered under my warranty, even though there was a whole lawsuit about this in 2019-2020. He'd said they would changed both my air filter, well no. Only one was changed. My car was there from 9am on a Friday to 11am on Saturday. Jason was rude, he thinks he knows it all. Just because I'm a woman don't mean you can treat me like whatever. It was a 570$ bill. He'd said they'll wash my car blah blah Nope they didn't do that. The smell is gone for now. Today I noticed they changed me 100$ for a cabin filter?! What?? That's covered in my prepaid services!! Why charge me? He said the car gas to be serviced well wanst it serviced? What did yall do? Mercedes benz of Sacramento arden is money hungry. He said yes the cabin filter is covered but not when you do a job line this ?? What ?? Makes no sense. I will never step foot in this mercedes. Oh he hung up the phone on me. More

Poorly managed, all customer are not treated the same by some advisors not all. Ms. Merry Lucky is great. some advisors not all. Ms. Merry Lucky is great. More

Front and break work great. Then auto detail afterwards Front and break work great. Then auto detail afterwards was excellent. Agent is the best. Front and break work great. Then auto detail afterwards was excellent. Agent is the best. More

The service department was not very good at communicating with me on any updates to my vehicle. The service agent did not call me when he said he would not would he return my calls. with me on any updates to my vehicle. The service agent did not call me when he said he would not would he return my calls. More

Friendly stuff good service professional service they take time to let me know what is going on with my car take time to let me know what is going on with my car More

Asked to bring in my car for a whole day. Nothing was done, said the part needed to be shipped. Never heard from them after three weeks I called to see if the part came in. They said it had an scheduled done, said the part needed to be shipped. Never heard from them after three weeks I called to see if the part came in. They said it had an scheduled me to drop Off on a Friday.. they did not begin work till Tuesday and kept my car a whole week and a half. Poor communication and scheduling. More

It required 2 jobs totaling over $5000 dollars to fix an oil leak. Then I paid over $700 to fix a fuel line leak. I have been driving MB cars continuously for 60 years. But no more when I get my next car. S oil leak. Then I paid over $700 to fix a fuel line leak. I have been driving MB cars continuously for 60 years. But no more when I get my next car. Sorry. More

I had a flat tire and staff took care of the problem as soon as they could. soon as they could. More

The service has been spotty for years. I used to get my vehicle cleaned prior to pickup and for years now that haven’t,Yet Ford still does! I expect more from a luxury dealership. Also, I last came in ab vehicle cleaned prior to pickup and for years now that haven’t,Yet Ford still does! I expect more from a luxury dealership. Also, I last came in about a recall which effected my ability to get the vehicle smog done, yet after getting the recall completed they forgot to due the smog certification! Again, forgetting to accomplish an objective of my original problem is a big deal! More