Mercedes-Benz of Sacramento - Service Center

Great working with Efrain once again. He always takes good care to make sure everything goes smoothly and communicates good. All repairs and service were do be good too. good care to make sure everything goes smoothly and communicates good. All repairs and service were do be good too. More

The customer care that I received from the service center was amazing from drop off to pickup. Service was completed promptly. Jack is a rockstar! was amazing from drop off to pickup. Service was completed promptly. Jack is a rockstar! More

Hard to get on the phone. Many days will go by before you get a response if at all. They push you to schedule and interact with the website. I get much better service and attention from Toyota. get a response if at all. They push you to schedule and interact with the website. I get much better service and attention from Toyota. More

Poor communication,they never told me my car was going to stay overnight,ignored me while I was waiting.my service advisor never organized a loaner car for me or even called to let me know when my car was re stay overnight,ignored me while I was waiting.my service advisor never organized a loaner car for me or even called to let me know when my car was ready.poor experience. More

Thank you to my service person, Matthew! He took care of me. I will be a return customer for any future service need or new purchase. me. I will be a return customer for any future service need or new purchase. More

Very poor communication. I was told my car had 1 diagnosis and would be ready the following day and then told the following day he had given me information about someone else’s vehicle. I was then t diagnosis and would be ready the following day and then told the following day he had given me information about someone else’s vehicle. I was then told the parts would not be available for at least a week as they were coming from Germany. I needed a rental vehicle and had to wait 4 days to get one. I finally got my car back 2 weeks later. The whole experience was very disappointing. More

It was my first time dropping off my car for service here, so it all went smoothly, no delays, no surprise charges. Overall, not a bad experience here, so it all went smoothly, no delays, no surprise charges. Overall, not a bad experience More

Dealership very attentive and helpful. Mercedes tow service most inefficient; contact persons gave inaccurate information to us abd we waited 4 hours for tow pickup. service most inefficient; contact persons gave inaccurate information to us abd we waited 4 hours for tow pickup. More

Excellent service , from beginning to end. Easy to make appointment, service advisor was knowledgeable and car was ready when promised. Will definitely use this dealership again. appointment, service advisor was knowledgeable and car was ready when promised. Will definitely use this dealership again. More

Showed up for regular maintenance and was ignored by staff multiple times until I went up to the cashiers desk to ask where to check in. Was told one price twice then when it came time to do it they sai staff multiple times until I went up to the cashiers desk to ask where to check in. Was told one price twice then when it came time to do it they said it would be a few hundred more. Then finally they told me the car was ready but they would only be there 20 more minutes from when they let me know it was ready. I was able to get it and pick it up but everything that was done seemed like going more than checking boxes on their list was an inconvenience for them. More