Mercedes-Benz of Sacramento - Service Center

Great service representative very kind and helpful excellent customer service from your staff. They also washed my car, it was clean and beautiful when I pick my car up. Thank you excellent customer service from your staff. They also washed my car, it was clean and beautiful when I pick my car up. Thank you More

Very bad. Will never go again.Tech are not good even for Very bad. Will never go again. Tech are not good even for troubleshooting small issue. Would recommend to sfo mercedes. They know there stuffs good Very bad. Will never go again. Tech are not good even for troubleshooting small issue. Would recommend to sfo mercedes. They know there stuffs good. More

Jack Manikoth always makes our service experience so seamless and easy. We trust him with or SL550. Jack is always helpful, knowledgeable, and bends over backwards to make our service experience outstan seamless and easy. We trust him with or SL550. Jack is always helpful, knowledgeable, and bends over backwards to make our service experience outstanding. More

Brought sprinter in for service and not only did Mercedes not have consent to take my vehicle home I clearly asked for this to not happen. The vehicle against direction was driven home and left in a employe not have consent to take my vehicle home I clearly asked for this to not happen. The vehicle against direction was driven home and left in a employees house. Think if you had a repair on your phone and they decided to put it in there pocket for “homework”! My expectations are exponentially higher with a Mercedes dealer. This should have never happened ( completely avoidable risk) have customers sign something to protect both parties. My van is used for many functions and thousands of dollars of gear and equipment. I’m really mad how this happened and still do not have answers. I have no problems with the individuals in this problem - it was not the service advisor or the technician- this is a bad company process that can be fixed- at the end of the day it’s not worth the business risk and exposure More

During my original service, it wasn’t done to my satisfaction. But upon a quick email, they fixed it right away. That is the service I have come to expect from Mercedes Benz of Sacramento. They are satisfaction. But upon a quick email, they fixed it right away. That is the service I have come to expect from Mercedes Benz of Sacramento. They are top notch and even if they do make rare mistakes, they own them and make them right. I will never go anywhere else! More

Excellent experience appreciated Davie Rose, carefully explained the MB recall, & ordered the parts needed to fix our 2012 Sprinter. He called us to tell us the parts arrived& we scheduled our appointm explained the MB recall, & ordered the parts needed to fix our 2012 Sprinter. He called us to tell us the parts arrived& we scheduled our appointment. We arrived 1hr early as the drive from Davis to Sac., can be unpredictable. A intake customer service to us out of the waiting line & had us park in a safe zone. We signed the paperwork & we’re notified that the vehicle was finished & available for pickup. Just a seamless process for us. Thanks for all who worked on our vehicle. More

Mercedes Benz of Sacramento has always been a great dealership, and service writer David Rose is one of the best, he has always returned my calls promptly, with a great attitude, they are lucky to have dealership, and service writer David Rose is one of the best, he has always returned my calls promptly, with a great attitude, they are lucky to have him. Go to for Mercedes. More

Service was very good, and a bit faster than promised. Wait area was very good. I was able to be both productive and comfortable while I waited. Wait area was very good. I was able to be both productive and comfortable while I waited. More

Easy to work with service manager, convenient location. Knowledge service manager. Explain in detail about services rendered and good advise. Flexible schedule, professional services. Prompt communication Knowledge service manager. Explain in detail about services rendered and good advise. Flexible schedule, professional services. Prompt communication and committed delivery time. More

Excellent customer service, clean environment, nice waiting area, reasonable cost, parts department sound knowledge and good Advice, will definitely come back again for service and parts waiting area, reasonable cost, parts department sound knowledge and good Advice, will definitely come back again for service and parts More