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Mercedes-Benz of Sacramento - Service Center
Sacramento, CA
1,870 Reviews
1,870 Reviews of Mercedes-Benz of Sacramento - Service Center
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Verified Customer
October 01, 2022
Roger was amazing and worked with me through the whole process. I appreciate the service and customer service they provided me. process. I appreciate the service and customer service they provided me. More
by Aaron Hira
Employees Worked With
Ken Sammut, Austin Maharaj, Manvir Dhillon, Roger Williams
September 30, 2022
Very bad experience with this dealership. It took 2.5 days give or take a few hours to replace a damaged rear never flat tire. Checking for status next day none given until day 2. I was told It took 2.5 days give or take a few hours to replace a damaged rear never flat tire. Checking for status next day none given until day 2. I was told there were no work bay racks available for my GLC300 and that was reason my vehicle hadn't been assigned a service rep until third day. I was told by the service rep Carlos the tire needed to be ordered and the replacement would be covered by the dealership due to the inconvenience. Needless to say I was lied too. Very Disappointed. I asked Carlos how much is the cost before leaving for dealership to pickup my vehicle. I was told nothing no cost everything was taking care of. When I arrived I was charged $287 dollars. He made me think the dealership was going to take care if for the inconvenience. It shouldn't to almost 3 days to replace a tire period. More
by jotalley54
Employees Worked With
Carlos Young
September 29, 2022
Took 3 weeks to diagnose and repair a broken ac. Also forgot to do the oil change. Total amount came in way over budget covered by the warranty and had to pay huge out of pocket expenses. However, t Also forgot to do the oil change. Total amount came in way over budget covered by the warranty and had to pay huge out of pocket expenses. However, this was a complex job due to the hybrid system, so it should be expected to take a bit longer than expected. Was also impossible to get in touch with the service department to get updates or ask questions. More
by nathanielcomar
Employees Worked With
Jeff McDougall, Roger Williams
September 14, 2022
Easy scheduling reliable estimates on time with completed work very pleased with transportation provided when dropping off vehicle for service thanks work very pleased with transportation provided when dropping off vehicle for service thanks More
by RGSDIGINIT
Employees Worked With
Dave Lanzone
