Mercedes-Benz of Sacramento - Service Center

Roger was awesome with the entire process for getting my vehicle service. He is the only reason I will consider continuing to do business with this dealership. I was told my vehicle would be ready for picku vehicle service. He is the only reason I will consider continuing to do business with this dealership. I was told my vehicle would be ready for pickup at 1pm. I arrived at 2:30 and had my service paid for at 2:35. I was told the vehicle was not ready and was waiting to be washed. I had my 2.5 year old son with me and we waited in the waiting area to be called. I’m a military man so I have a lot of patience, but after 2.5 hours of waiting without being called I asked what was taking so long. I was told my car had been ready for some time, but they were waiting on paperwork and went to look around for it. I asked if the paperwork they were looking for was the papers I had in my hand, that were given to me two and half hours ago. They said yes, and acted confused. The man I assume was a supervisor or manager acted like it was a huge issue but didn’t say a word to me, nobody apologized, nobody did anything other than finally hand me my keys. I walked out and left with my son to deal with 5pm downtown traffic. I had several appointments scheduled that day that I was not able to keep, and not even a sorry from anybody for it. Terrible. More

I would have given it five but when I made my appointment nobody mentioned they were going to need the car for two days. It in Jeff working out OK but I had to scramble.. nobody mentioned they were going to need the car for two days. It in Jeff working out OK but I had to scramble.. More

So i called / put in an appointment in the begginging of the month was tossed from 3 different advisors within an amount of 2-3 weeks leaving me very unsure multiple double texts on my end , no loaners avai the month was tossed from 3 different advisors within an amount of 2-3 weeks leaving me very unsure multiple double texts on my end , no loaners available & failure too update me on atleast an estimated time for pick up or even getting into the dealership. i do understand people were possibly sick and or out etc but on my end could have been compensated for it atleast which i was last time when i was sent to the wrong address honestly my first experience was good but from then on i question if i want too return also was hearing advisors arent changed unless requested by the customer wondering why that was a thing as well More

Professional, knowledgeable,happy employees friendly caring customer service excellent experience Dealership very clean and comfortable. caring customer service excellent experience Dealership very clean and comfortable. More

Easy to check-in. Impossible to get a status update. Was not able to communicate with dealership when service work for vehicle would be completed. Impossible to get a status update. Was not able to communicate with dealership when service work for vehicle would be completed. More

Jack is an amazing Master, service advisor. He’s always takes great care of me when my car needs to be service. I never have to wait to long. Always has everything ready for me. He truly goes a He’s always takes great care of me when my car needs to be service. I never have to wait to long. Always has everything ready for me. He truly goes a step beyond anyone else, I have ever had at Mercedes. Thank you for your continued excellent service. More

Service was excellent in every way. Dave Lanzoni took extra time to explain details to us. Dave Lanzoni took extra time to explain details to us. More

We continue to take our car in to you for one reason “JACK”. We appreciate his expertise, professionalism, and the way he explains what has been done and what we may need. In our world today, your very “JACK”. We appreciate his expertise, professionalism, and the way he explains what has been done and what we may need. In our world today, your very lucky to have such a dedicated employee. More