Mercedes-Benz of Salt Lake City

A first class service department and very professional staff. Vivian is a professional representative for the Ken Garff dealership. She provides great communication on the status of the vehicles that are staff. Vivian is a professional representative for the Ken Garff dealership. She provides great communication on the status of the vehicles that are being serviced. Keep up the great work and know you are appreciated for all of your assistance. Thank you! More

my experience here was shocking, to say the least. the worst service I have ever experienced, im still in disbelief. DO NOT BUY THE COMPREHENSIVE INSURANCE THEY OFFER IF PURCHASING A USED VEHICLE. the worst service I have ever experienced, im still in disbelief. DO NOT BUY THE COMPREHENSIVE INSURANCE THEY OFFER IF PURCHASING A USED VEHICLE. ITS A HUGE SCAM. YOU DO NOT NEED IT AND THE SERVICE ADVISORS KNOW NOTHING ABOUT IT. to preface, i live 5 hours away from this dealership. I brought my car in for my 8am appointment (for brakes) and returned at 4pm to check on the status. they hadn't even looked at my car yet, ok fine you're busy. my service coordinator, Chris, went to check on it. they found a leak in my coolant and also said I didnt need new brakes. I asked them to fix the leak so I could feel safe driving home. he informed me they had all the parts and it would be a really quick fix and in the same breath, told me they were unable to complete the work. what is the point of having an appointment? Chris seemed very defeated and had no answers except to profusely apologize. I wasted about 20 hours of my day on this experience, only to return home with my car exactly the same. I have had a few Mercedes vehicles and have never had this happen. I had an appointment for brakes which didnt get done so there should've been time to fix my leak. I will never return to this dealership ever again as I came home with a pocket full of sorries and literally no help. This place is a joke. More

Excellent exceptional professional customer experience. The Finance Manager and Sales Representative were exceptional. I felt very valued as a Mercedes Benz Customer. The Finance Manager and Sales Representative were exceptional. I felt very valued as a Mercedes Benz Customer. More

We were looking all over the country for a specific car with certain features. Other dealers were going to charge us way over asking price. Not only did they help us acquire the right car for us, we got a with certain features. Other dealers were going to charge us way over asking price. Not only did they help us acquire the right car for us, we got a better price and better financing. The GM, finance and sales staff were all so helpful and easy to work with. We are big fans and will buy our next cars from them. This is the way that customers should be taken care of when they are making such big purchases. Good job MB SLC Team! More

The service on my vehicle was handled professionally from start to finish. My wife and I were treated very well during the visit. start to finish. My wife and I were treated very well during the visit. More

Outstanding communication and swift response to my calls. Ramona was excellent and Rosie at management was very helpful Thank you Ramona was excellent and Rosie at management was very helpful Thank you More

Garrett has been the best to work with! He’s so accommodating! We will services s the car here from now on in SLC! He’s so accommodating! We will services s the car here from now on in SLC! More

I'm delighted to have a 26 Mercedes on order! Signed the papers today . Many thanks! Signed the papers today . Many thanks! More

Ramona was very attentive and pleasant to work with. She followed up with any questions or concerns. I appreciated that the dealership tried to be accommodating, and wasn't pushy. She followed up with any questions or concerns. I appreciated that the dealership tried to be accommodating, and wasn't pushy. More

Took care of all my needs in a timely matter Provided good communication to me good communication to me More