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Mercedes-Benz of Salt Lake City

Salt Lake City, UT

4.6
982 Reviews

575 South State Street

Salt Lake City, UT

84111

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Showing 982 reviews

September 16, 2025

Braiden did a great job and kept me updated the entire day! Thank you for your service More

by kae.lynne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
Sep 19, 2025 -

Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

September 09, 2025

Super helpful and kept me in the loop the entire time. 10/10 will bring cars back here every time :) More

by Woods.nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
Sep 19, 2025 -

Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

September 08, 2025

Dave went above and beyond to make it such a wonderful experience. We’re very happy with our car. More

by tanisandrus22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Laccoarce
Sep 19, 2025 -

Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 04, 2025

Chris was wonderful to work with and took great care of us! The service was done quickly and with great attention to customer service. More

by dcfurness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Keddington
Sep 19, 2025 -

Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 02, 2025

They were very honest and made the deal easy to understand listening to my questions More

by shaunargyle1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Robinson, Carson Kraatz, Eric Amaral
Sep 19, 2025 -

Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 02, 2025

Vivian is amazing. She was most often my service coordinator for the 6 years I had this particular vehicle. More

by utah1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
September 01, 2025

They accommodated my service need quickly, knowing I was just traveling through the area. Everyone in service was wonderful, going above and beyond. More

by mihpshooter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
August 30, 2025

They tried to charge me for any items that didn’t need to be done (they were just completed by another dealer) and then tried to charge me more than double for the same work done by a dealer in the same tow More

by perry9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Benjamin
Sep 02, 2025 -

Mercedes-Benz of Salt Lake City responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Angela Heaps, Service Manager angelah@kengarff.com

August 28, 2025

Overall I support this dealer. Service advisors are great! However they have recommended fluid flush four times and can't fix the record that shows it has been done. Though not More

by Nope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Seely, Carson Kraatz, Angela Heaps, Cameron Telford, Braiden Draper, Garret Olson
Sep 02, 2025 -

Mercedes-Benz of Salt Lake City responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Angela Heaps, Service Manager angelah@kengarff.com

August 28, 2025

Went in; waited 3 hours for my service. It was OK, I had stuff to do. Hopefully Mercedes won’t start sending me postcards telling me I have to get a service soon after four months. (Merc More

by humanbeanmom
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think the guy I marked was the guy who checked me in and out, Justin Franchow
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