Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of San Jose
San Jose, CA
392 Reviews
Mercedes-Benz of San Jose is the premier destination for all new and pre-owned Mercedes-Benz cars and SUVs in the Bay Area. Located in East San Jose next to Lake Cunningham, our showroom is only a few minutes from downtown. With an extensive inventory of both new and pre-owned Mercedes-Benz cars and SUVs for sale, and a large selection of other premium pre-owned vehicles for sale, we are sure to have the perfect vehicle for you! Check out our website or visit Mercedes-Benz of San Jose in-person and find your prefect car or SUV today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 392 reviews
February 08, 2022
Had issue with fuel smell during cold morning start up. Spoke with one of the service consultant and was happy to help me out. Usually it took about a day and a half to get it fixed, due to having to depen Spoke with one of the service consultant and was happy to help me out. Usually it took about a day and a half to get it fixed, due to having to depend on one car between work and picking/drop off kids to/from schools - the consultant was able to help me out in just half a day. Thank you AutoNation Mercedes Benz of San Jose for going extra miles. If you have any issues with your Mercedes Benz vehicle, I highly recommend you their services. They’re a bunch of great knowledgeable professionals are ready to help with curtesy. More
by Young
Employees Worked With
Jose Plasencia-Arellano, Greg James
February 06, 2022
We purchased a 2014 Civic from this dealer and were happy with the initial experience. However, we've been trying to get a copy of the dealer inspection/repair sheet that was shown to us at purchase. We've h with the initial experience. However, we've been trying to get a copy of the dealer inspection/repair sheet that was shown to us at purchase. We've had a month of excuses and now complete unresponsiveness. Not happy. More
by CRZ
Employees Worked With
Greg James
February 03, 2022
We had a very good experience buying GLC300Originally We had a very good experience buying GLC300 Originally just to visit GLB, Later, the sales Kal took us to visit GLC and GLE. We saw the car on the s We had a very good experience buying GLC300 Originally just to visit GLB, Later, the sales Kal took us to visit GLC and GLE. We saw the car on the same day and drove the car away after we ordered it on the same day. The sales Kal and finance manager explained everything as briefly and comprehensively as possible. More
by Derek Lee
Employees Worked With
Siddiqui Kal
February 01, 2022
I took my 2012 CLS550 for an annual service on 1/26/22, Danny Salinas, my advisor was promptly arranged for a 10-year service plan for the vehicle. The total service lasted 4.5 hrs, and I was waiting comf Danny Salinas, my advisor was promptly arranged for a 10-year service plan for the vehicle. The total service lasted 4.5 hrs, and I was waiting comfortably in the lounge with WiFi and nice coffee drinks, the room was well sanitized per protocol. I like this place and being there for all the years. The work is done very well to keep my car running smoothly to date. Great people and superb service. More
by ychen555
Employees Worked With
Danny Salinas, Greg James
January 29, 2022
We had the pleasure of working with Kal Siddiqui to test drive and purchase a wonderful vehicle. Everyone was courteous, helpful and friendly. We will definitely buy from this dealership again. drive and purchase a wonderful vehicle. Everyone was courteous, helpful and friendly. We will definitely buy from this dealership again. More
by kathycrudge
Employees Worked With
Kal Siddiqui
January 28, 2022
Dealership is great. Very well located in Capital Express Way. Friendly attendants. You can completely rely on Jose. Excellent guy, very knowledgeable and extremely reliable.. They are lucky to have him ther Way. Friendly attendants. You can completely rely on Jose. Excellent guy, very knowledgeable and extremely reliable.. They are lucky to have him there More
by latchmanv
Employees Worked With
Greg James
January 28, 2022
I scheduled a service for a Friday which is apparently their most busiest day. Regardless, when I showed up the service wasn't until the following Friday on their system. The service representative that a their most busiest day. Regardless, when I showed up the service wasn't until the following Friday on their system. The service representative that attended me was professional and let me know he would do what he could. My vehicle had around 2k miles on it which was frustrating to see an engine light on. He was diligent and got my vehicles problem resolved much faster than anticipated. I will make this dealer my go-to dealer from now on. Kudos to them. More
by dgamez
Employees Worked With
Bill Beller
