Mercedes-Benz of San Jose

The finance department would not return my calls or emails and they owe me a refund for prepaid maintenance that I didn't use. It's been weeks now. emails and they owe me a refund for prepaid maintenance that I didn't use. It's been weeks now. More

Great experience working with Anthony Lorenzo, as he did an excellent job providing all information and keeping it simple. Very much impressed with his skills and experience. an excellent job providing all information and keeping it simple. Very much impressed with his skills and experience. More

Truly helped me get the car that I wanted. Very kind and good knowledge of cars and helped me get the car that had all the specs that I wanted. good knowledge of cars and helped me get the car that had all the specs that I wanted. More

I was very satisfied with the David Troung's professionalism, knowledge, and customer focus. I really appreciate his ability to listen to an incident that had occurred and make a recommendation professionalism, knowledge, and customer focus. I really appreciate his ability to listen to an incident that had occurred and make a recommendation for service. More

Excellent experience buying GLS450 through internet. Everything as per the promise they made. Tedi who helped me buying the car is excellent. Everything as per the promise they made. Tedi who helped me buying the car is excellent. More

David Pak was exceptional. He went above and beyond with helping me on other repairs, and coordinating with my insurance company for coverages. He also followed up afterwards to ensure I was taken cared of. helping me on other repairs, and coordinating with my insurance company for coverages. He also followed up afterwards to ensure I was taken cared of. More

I was very Satisfied The Excellence Services from David Truong. He is Very Professional and knowledgeable to take care the services I need. I will Definitely come back for any Service my car needs. Truong. He is Very Professional and knowledgeable to take care the services I need. I will Definitely come back for any Service my car needs. More

Every thing was very professional,particularly from Service Advisor (Anthony). Besides a very nice welcoming, they encouraged me to make questions regarding service and satisfaction that made mi feel v Service Advisor (Anthony). Besides a very nice welcoming, they encouraged me to make questions regarding service and satisfaction that made mi feel very comfortable. More

Service is great, but the GM has yet to answer the 3 calls I made to him regarding a discrepancy in paint color on the sliding door on my Sprinter Van. Two expert detailers have told me independently th calls I made to him regarding a discrepancy in paint color on the sliding door on my Sprinter Van. Two expert detailers have told me independently that it is a different hue from the rest of the van and that it has been painted. I noticed this after a few weeks of getting the van and brought this to the dealers attention. They say it's simply a different angle. Not so. I want to know why this door was repainted and why the door continues to creak. So far, no answers and no response from the dearlerships GM. Try another dealer down the road. I will be happy to update once this is resolved More

My service advisor, Ramsin B does an excellent job! He shows extreme patience when dealing with a problem or with the customer. (Me) He is also very good at communication utilizing voice, texting and emai shows extreme patience when dealing with a problem or with the customer. (Me) He is also very good at communication utilizing voice, texting and email. More