Mercedes-Benz of San Jose

My service advisor, Ramsin B does an excellent job! He shows extreme patience when dealing with a problem or with the customer. (Me) He is also very good at communication utilizing voice, texting and emai shows extreme patience when dealing with a problem or with the customer. (Me) He is also very good at communication utilizing voice, texting and email. More

Joseph Ngo, is our sale person and who has been taking care of our leasing needs for the past 6 years. Joseph and very helpful and knowledgeable proffessional. care of our leasing needs for the past 6 years. Joseph and very helpful and knowledgeable proffessional. More

Danny S is the best service advisor we've ever had. Always polite professional knowledgeable and dependable. We totally trust his advice. Been going there for years. Always polite professional knowledgeable and dependable. We totally trust his advice. Been going there for years. More

I was greeted by an enthusiastic employee Jose, he was high energy and ready to take care of my concerns! I was very pleased with my experience! high energy and ready to take care of my concerns! I was very pleased with my experience! More

Great service and honest dealing as always. Oh...and my sprinter van continues to run great. All kudos go to Bill and his service team! sprinter van continues to run great. All kudos go to Bill and his service team! More

We really like this dealer. And the sale person is very friendly and explained all my questions. We’re enjoying to be here and will return. friendly and explained all my questions. We’re enjoying to be here and will return. More

I was looking for a difficult-to-find AMG model. Mercedes-Benz of San Jose had one in stock. In the most straightforward, hassle-free experience possible, they offered me the best price of any dea Mercedes-Benz of San Jose had one in stock. In the most straightforward, hassle-free experience possible, they offered me the best price of any dealership in Northern California. Every other dealership told me that I would have to pay a "market adjustment" of $10K or more. They did not tack on any hidden costs. There was no high-pressure sales tactic with the finance guy. They offered a price for my trade-in which was in line with estimates I had gotten online. More

I had a hard time getting a hold of a real person when I called this dealership. I ended up going somewhere else. This might be a good place to buy a car, but seeing that no one ever answered the phone, I w called this dealership. I ended up going somewhere else. This might be a good place to buy a car, but seeing that no one ever answered the phone, I will never know. More

THEY DESERVE NEGATIVE STARS. THIS DEALERSHIP IS TOTAL GARBAGE! THEY'RE DISHONEST & CARELESS. DO NOT BUY A CAR FROM HERE & ESPECIALLY DON'T BRING YOUR CAR FOR SERVICE HERE. GARBAGE! THEY'RE DISHONEST & CARELESS. DO NOT BUY A CAR FROM HERE & ESPECIALLY DON'T BRING YOUR CAR FOR SERVICE HERE. More

DISHONEST. This place lacks transparency. I bought a 2016 forester that had passed their “precise inspection process,” and came with a warranty. Either they knew it had a leak and did not disclose, or they d forester that had passed their “precise inspection process,” and came with a warranty. Either they knew it had a leak and did not disclose, or they did not actually do the thorough inspection that they had claimed to do. When I brought it back, they tried to pass it off as a “seepage” which they apparently don’t fix. My independent mechanic assured me it was a leak, not a seepage, and either way it was only going to get worse. The sad thing is, if they had disclosed it, I might have still considered keeping the car because it was a really good price (although it had a lot of rust and needed a lot of maintenance- things I was prepared to accept buying a used car). Unfortunately, I could not do business with them because I lost trust that they would honor their warranty if something else went wrong down the line. I do have to genuinely thank the finance guy though, because if it were not for him leaving such a bad taste in my mouth, I would not have been suspicious enough to leave it at the dealership until I could have my mechanic look at it. Here is why: 1.) He was friendly enough, but also said some things that I perceived as condescending: -He interrupted me several times to say “no, no, you’re wrong.” It seemed like he wanted me to question myself. -I was reading a section of the contract carefully. He acted quite impatient while I was trying to get clarification about a point, and told me several times, “You’re not listening.” He actually just wasn't answering my question. 2.) Finally, I kept trying to get what I had agreed upon with the manager in writing, and he did not want to do it. It was 10:30 pm on a Saturday night and the manager was no longer there. The manager agreed to extended the 250 mile money back guarantee to a few more miles, since I live 2.5 hours away and wanted my mechanic at home to take a look at it. At first, he said they were really strict on the 250 miles, and then he insisted it was ok if the manager said so, but would not put it in writing. He kept saying “trust me”, and “you have my word.” Why not just put it writing then? The return process was fairly easy as I had driven it less than 50 miles, but I don’t really think credit should be given for simply sticking to the contract. More