Mercedes Benz of Santa Rosa - Service Center

Tiffany Weber is amazing. She makes our experience with Mercedes so pleasant. She goes above and beyond to make sure we are taken card of. We have 3 Mercedes now and bring our She makes our experience with Mercedes so pleasant. She goes above and beyond to make sure we are taken card of. We have 3 Mercedes now and bring our cars to her because she makes a difference. She is the reason we stay with Mercedes, hands down. She should get a promotion. She is a major asset for the company. . More

I found sales easy and pleasant to work with. I’ve found most all parts staff to be kind and helpful when I came looking for accessories for my new Mercedes. The cashiers are nice. The young men I’ve found most all parts staff to be kind and helpful when I came looking for accessories for my new Mercedes. The cashiers are nice. The young men that checked me in for my first service were delightful. My service person (Tiffany) was kind and patient with all of my questions. Other than calling into the dealership, which is a hassle the dealer staff is great, they are welcoming and treat you like family. Thank you. More

Deric O'Shaughnessy gave me the best customer service I've ever had. Through a series of obstacles he was committed to making sure my vehicle was fully taken care of. When I became overwhelmed by the pro I've ever had. Through a series of obstacles he was committed to making sure my vehicle was fully taken care of. When I became overwhelmed by the process he was kind and responsive, going the extra mile to help, making sure I got what I needed. Thank you, Deric. It's so good to know there are people like you in the business. You are a credit to Merced Benz More

Exceptional Service department. They work as a coordinated Team to take care of their customers. We had our vehicle serviced today in the midst of this pandemic and in between fire and smoke event coordinated Team to take care of their customers. We had our vehicle serviced today in the midst of this pandemic and in between fire and smoke events. The Family Team made us feel secure and safe while they serviced our vehicles. Everything about this dealership is absolutely outstanding. From the moment you drive into the Service Bay and you pick up your car they treat you with incredible car and attention to your specific needs. More

Incredible Service Thanks to Dave and the team at Santa Rosa . Stopped in on our road trip down from Canada and they were able to service our sprinter that afternoon . S Thanks to Dave and the team at Santa Rosa . Stopped in on our road trip down from Canada and they were able to service our sprinter that afternoon . So impressed by the professionalism and the fantastic service . Highly recommend . More

The worst service center of all. We had to go back three times to fix the air conditioning which refused to cool down. They never fixed it, and we had to pay for the freon charge each time. Finally found times to fix the air conditioning which refused to cool down. They never fixed it, and we had to pay for the freon charge each time. Finally found another mechanic who found THREE leaks in the air conditioning system and fixed it. <br><br>Now we've been back there 3 times to get a diesel leak fixed. First time was two years ago. Then the same problem showed up last week. They found a gazillion other things that were "wrong" with the car and charged us several thousand bucks. Three days later, we're back because diesel was still leaking and there was a puddle in the garage. On my way home, I started to hear these horrendous noises in the back of the car (like driving over potholes). Turns out there was something wrong with the vacuum seal or something. I almost choked when they wondered how that could have passed "quality control." I think it's presumptuous of them to think they have any quality control at all!<br><br>This entire experience has soured me with Mercedes Benz. I don't think they're worth half the money you pay for their cars. More