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Mercedes-Benz of Sarasota - Service Center

Sarasota, FL

4.6
616 Reviews

616 Reviews of Mercedes-Benz of Sarasota - Service Center

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July 15, 2023

Always courteous, timely and professional. My service advisor Donna was excellent! The service performed was just as expected and included some unexpected warranty work which was covered by More

by richad686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Night
Jul 18, 2023 -

Mercedes-Benz of Sarasota responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 15, 2023

I drive an older Mercedes with high mileage. The shop mechanics know this chassis well and have helped me to maintain the car now for over 400,000 miles. More

by tzenovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Niver, Donald Ciko, Shawn Barnett, Jim Foulkrod
Jul 18, 2023 -

Mercedes-Benz of Sarasota responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 13, 2023

Squeaky clean environment! Pleasant staff. My service advisor Michael did an exceptional job keeping me abreast of my issue and my options! I also really appreciate the video t More

by marcelle.landry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bodmer
Jul 17, 2023 -

Mercedes-Benz of Sarasota responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

July 11, 2023

Bad customer service, awful phone service, no one ever gets back you your calls! We referred our client there to buy a car & he had service issues & had to call the MB CEO to get it resolved !! The servic More

by kathy callahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
steve appollinia - sp-?
Jul 11, 2023 -

kathy callahan responded

See message above ^^^^^^^^^^^^^^^^^^^

July 08, 2023

Everyone worked hard to fix and resolve the issues with my car. Thanks to everyone I was able to keep my scheduled appointments. More

by eveab1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steven
Jul 12, 2023 -

Mercedes-Benz of Sarasota responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

July 07, 2023

Randi Doyle is always great. ..she is thorough and efficient.She has been my dealer rep for years...and I have recommended her to several people More

by princesssita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randi Doyle
Jul 10, 2023 -

Mercedes-Benz of Sarasota responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Sarasota and we hope to be of service again in the future.

July 07, 2023

Our repair went exactly as planned. The advisor was polite, gave complete information and kept us informed along the way. The car was ready as promised and clean when delivered. More

by gjpjindia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Jul 10, 2023 -

Mercedes-Benz of Sarasota responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 06, 2023

Randi Doyle is always very efficient with scheduling and service details. I thought the video from the service technician was a great way to communicate my car's maintenance details. More

by adh01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randi Doyle
Jul 07, 2023 -

Mercedes-Benz of Sarasota responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 06, 2023

I moved from NY to Florida , I was worried about the MB here, but I was mistaken. More

by mter12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Jul 11, 2023 -

Mercedes-Benz of Sarasota responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 06, 2023

Friendly, efficient and customer orientated. .......Randi is my service writer and always with a smile and the answer to any of my questions. This is my second Mercedes. I purchased my current c More

by usafabvicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randi and William
Jul 11, 2023 -

Mercedes-Benz of Sarasota responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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