Mercedes-Benz of Sarasota - Service Center

I bought my Volvo and service plan from this dealer. When I brought my car in for an oil change, I felt like a second class citizen. My service adviser barely spoke to me. I was on time for my appointme When I brought my car in for an oil change, I felt like a second class citizen. My service adviser barely spoke to me. I was on time for my appointment and the person who had the previous appointment arrived after I was already with the service advisor. The service adviser got rid of me and dealt with the folks who had a Mercedes. Not a good feeling to have as I waited. More

They have always provided great service for our vehicle. Very accommodating finishing the service when promised Very accommodating finishing the service when promised More

The Mercedes man who handled my case was excellent. He was efficient, knowledgeable and clear in his explanation. Shawn made an unpleasant problem doable. I was confident. He was efficient, knowledgeable and clear in his explanation. Shawn made an unpleasant problem doable. I was confident. More

Mercedes Benz of Sarasota is the best run of all the MB dealerships I’ve dealt with. Thomas Kneski, my service advisor, is a gem, deserving of all the promotions you can give him. dealerships I’ve dealt with. Thomas Kneski, my service advisor, is a gem, deserving of all the promotions you can give him. More

I bought a preowned car and later discovered a small body defect. They scheduled a service appointment and fixed it promptly at no cost. Great job! defect. They scheduled a service appointment and fixed it promptly at no cost. Great job! More

Andrew and staff were incredibly knowledgeable and helpful to get us back our vehicle quicker than expected. Appreciate all. helpful to get us back our vehicle quicker than expected. Appreciate all. More

Excellent service from the service rep to the mechanics. The car is always returned on time The car is always returned on time More

They charged for a services they did not perform and asked me to wait for a call to reschedule to fix the work they did not do. Employee indicated after a few email they would refund a certain ammount, asked me to wait for a call to reschedule to fix the work they did not do. Employee indicated after a few email they would refund a certain ammount, yet accounting refunded a smaller amount after several emails More

Thomas was attentive, thorough, and friendly. I always feel welcomed at the dealership everyone is always helpful. I always feel welcomed at the dealership everyone is always helpful. More