Mercedes-Benz of Sarasota - Service Center

The service people were so professional and proactive. Even with multiple calls and questions from me, both the reception contact (woman with an English accent) and Brett were patient and kind. I knew I Even with multiple calls and questions from me, both the reception contact (woman with an English accent) and Brett were patient and kind. I knew I was in good hands and would be well taken care of. More

Other than being a little distance for us to get there we always get great service and Randy usually takes care of us with a big smile and a friendly welcome! We usually borrow a vehicle and do errands whil always get great service and Randy usually takes care of us with a big smile and a friendly welcome! We usually borrow a vehicle and do errands while waiting! Thank you for your great service! More

This was the 2nd time that I took my car in to this dealership. I won’t go there again, I walked past 4 people in the service department before anyone asked if I needed help. The first time I went the dealership. I won’t go there again, I walked past 4 people in the service department before anyone asked if I needed help. The first time I went the service advisor was just rude, now this experience nailed it for me. Their service department gets a zero out of 10 from me More

Good service, always on time. regardless of the reason for your visit the attention and work is of high quality. regardless of the reason for your visit the attention and work is of high quality. More

I have had my Mercedes vehicles serviced at Sarasota for over a decade. In all honesty, if it were not for Brett, I would take my vehicle to Clearwater even with the added hassle of paying the toll and fig over a decade. In all honesty, if it were not for Brett, I would take my vehicle to Clearwater even with the added hassle of paying the toll and fighting traffic. A decade ago, Brett was not there as a Service Advisor and the quality was so poor, I ended up going to Clearwater. I tried again a couple of years later and lucked into hooking up with Brett. Huge difference. Brett takes the time to figure out why a software issue has a gremlin or a mechanical part is not working properly. Other service advisors have pushed me off in the past. But Brett got the vehicle working. He is very dedicated and follows through. I have been very pleased with Sarasota only because of Brett. I look around and hear comments from other customers in the service area and realize Brett is about the only advisor there who does his job. If not for Brett, I would make the torturous trip up to Clearwater (also have a very good service advisor). Just takes up the majority of the day going to Clearwater, but worth it in the end as the job gets done correctly the first time. As long as Brett remains at Sarasota, so will my service business. Otherwise, it will be Clearwater. As to Sales at Sarasota, one of the worst in the state. Look elsewhere, please. You will save thousands. Service - excellent if you can book with Brett. Otherwise, I would suggest looking at another Mercedes dealership. More

Sean, the associate I dealt with was very informative, as well as prompt and efficient. well as prompt and efficient. More

I called the service department and spoke with Isabel about a nail in my tire in my GLC 300 SUV. She was very patient with me and helped me to get the information she needed to determine if the tire was about a nail in my tire in my GLC 300 SUV. She was very patient with me and helped me to get the information she needed to determine if the tire was in stock. Isabel made an appointment for me; I was grateful for her assistance and kindness. I worked with my service advisor Lisa who helped me take advantage of a tire policy I purchased when I bought my car so my replacement tire was at no cost to me!! I was able to get a new tire and be on my way within 2 hours. very efficient service! This was my first ever experience with a nail in a tire so I was pleased with the help from Mercedes Benz of Sarasota. More

excellent dealership for services and an excellent waiting room service personnel found to be courteous waiting room service personnel found to be courteous More

Service has improved tremendously, but can be better. Need to correct my model number. Thanks for the survey! Need to correct my model number. Thanks for the survey! More