Mercedes-Benz of Sarasota - Service Center

Lisa Guilespie, Service advisor is good advisor. We are happy with the service provided to us. We are happy with the service provided to us. More

Brett our Service Advisor was on top of every service item with his Techs and communicated details and questions with us effectively item with his Techs and communicated details and questions with us effectively More

Excellent service , comfortable service center. communication could be better. Sometime tough getting a person on the phone communication could be better. Sometime tough getting a person on the phone More

Very efficient, pleasant and easy to work with. Loaner car was perfect! Randi is a great contact person. Loaner car was perfect! Randi is a great contact person. More

Have done business with this firm for over 15 years. Drive a few extra miles to use them rather than a closer dealership. Worth the time and effort. Drive a few extra miles to use them rather than a closer dealership. Worth the time and effort. More

in and out as promised,did work as I requested,great service adviser Steve A service adviser Steve A More

I've always been a bit underwhelmed by the level of service and communications there, but my latest experience took the cake. My car was mis-firing so I took it in on a Tuesday morning. At the end of t service and communications there, but my latest experience took the cake. My car was mis-firing so I took it in on a Tuesday morning. At the end of the day, I was told they needed to have the parts shipped in to repair it, which would take three days. That would mean the parts should arrive should on Friday. Okay. I was also told the repairs would take ~8 hours. I was told I would be notified when the parts came in, when the work started, when work was completed, etc., in other words I would receive timely status updates. I didn't receive a single timely status update at any point. Indeed, on Friday, I heard nothing from them at all; even after requesting an update. On Saturday morning at around 9:30 they let me know that not only had the parts come in, but that my car been repaired! That was theoretically good news, but also representative of a complete lack of communications. The next step was merely a test drive. So, I waited and waited to here that a successful test drive had been completed. Six hours later, when I was unfortunately not in a position to pick up my car, I was notified that the test drive was successful. They're not open on Sundays, so I had to wait until Monday to get my car. I picked up my car successfully. It does seem to have been repaired. However, because I was in a hurry when I picked up the car, I didn't notice until later that my bill was several hundred dollars more than estimated. Perusing the bill, I noticed that the projected repairs were indeed as estimated, but they had unilaterally replaced my battery without my knowledge, consent, or even an explanation! WTH? More

The service writer Brett F does a terrific job coordinating and communicating. In addition technicians do excellent work coordinating and communicating. In addition technicians do excellent work More

Got a confirmation of my visit but nothing on the update of my order for a replacement key. I’m giving them grace for hurricane Ian but would like to have had a confirmation my part was on Order and an esti of my order for a replacement key. I’m giving them grace for hurricane Ian but would like to have had a confirmation my part was on Order and an estimated eta. Than you More

Outstanding customer service. Staff is very professional. Brett Ferrucci is amazing and he makes sure the customer is happy. He’s honest and thorough. Staff is very professional. Brett Ferrucci is amazing and he makes sure the customer is happy. He’s honest and thorough. More