Mercedes-Benz of Sarasota - Service Center

Cleaned my car, and we’re very fast with the serves, short wait time. Very friendly and courteous. short wait time. Very friendly and courteous. More

Had a minor problem that was handled efficiently and dare I say… at no… cost. (Sorry guys…) I say… at no… cost. (Sorry guys…) More

My first contact was when I called the dealer to get info on how to get a new key fob for a 2014 E350 I purchased from Wilde Lexus recently. They were the worst and not a place for Benz service. I followed u on how to get a new key fob for a 2014 E350 I purchased from Wilde Lexus recently. They were the worst and not a place for Benz service. I followed up with Shawn in service for a required advance visit to pay in advance for fob and provide VIN and registration. Shawn handled everything quickly and professionally. 3 days later, fob came in and he contacted me to come back with car for programming-no appointment needed. Mercedes’ Sarasota delivered, I got to look at the new models and left a happy new customer. More

I will never buy another car from Mercedes Benz of Sarasota simply because of the amount of time you have to wait to speak with someone on the phone. I wasted too many hours waiting to speak with some Sarasota simply because of the amount of time you have to wait to speak with someone on the phone. I wasted too many hours waiting to speak with someone. My husband and I own 15 cars and have NEVER experienced such nonsense! More

Everything done according to plan. The only reason they didn’t get a 5 is because when someone closed the drivers door they left a big dirt mark on the door which I have yet to get out The only reason they didn’t get a 5 is because when someone closed the drivers door they left a big dirt mark on the door which I have yet to get out. Very careless! More

Service issue for broken hose was quick and efficient. Brett Ferrucci always makes frequent calls to update me and is always friendly and courteous. Brett Ferrucci always makes frequent calls to update me and is always friendly and courteous. More

Everyone was pleasant and very helpful, I had no complaints with dealership from start to finish I give a 5 stars ⭐️ ⭐️⭐️⭐️⭐️ complaints with dealership from start to finish I give a 5 stars ⭐️ ⭐️⭐️⭐️⭐️ More

I've been on several dead-end phone numbers, over 3 hours, trying to obtain roadside assistance! Repeated "thank you for your patience" messages makes it worse. I've not have this low level of customer hours, trying to obtain roadside assistance! Repeated "thank you for your patience" messages makes it worse. I've not have this low level of customer service since my last efforts with the telecom industry --- and that's rock-bottom low! I'm glad this is not my M-B (It's my wife's, I have another brand) More

Mr.Jim Foulkrod service manager was very professional and always so dedicate to his job and customers always so dedicate to his job and customers More

Agent Chris was extremely helpful in working me in During a. Very busy Monday morning During a. Very busy Monday morning More