Mercedes-Benz of Sarasota - Service Center

We live in Port Charlotte, about an hr away, so we've tried the indy mechanic route since who wants to drive an hour +, right? I do now. The level of service is unmatched, I was blown away by how acco tried the indy mechanic route since who wants to drive an hour +, right? I do now. The level of service is unmatched, I was blown away by how accommodating they were. Plus they have a 2 YEAR warranty on the work they do (parts and labor). Lastly, their knowledge of a Mercedes is head and shoulders above the rest. If you're going to spend the money to drive a Mercedes, trust me it's cheaper, in the long run, to bring it to folks like these who will keep it in top form for many miles. More

Dealership is very clean. Alfredo was a very helpful salesman. Understood what we were looking for but it wasn't available. While waiting for service, a car came in that he t Alfredo was a very helpful salesman. Understood what we were looking for but it wasn't available. While waiting for service, a car came in that he thought we were interested in and found us. We ended up purchasing the car. More

You may not like what I am about to write but here goes anyway. I have been bringing my car into this dealership since 2015. It has been frustrating on a consistent basis. Contacting the dealership by phon anyway. I have been bringing my car into this dealership since 2015. It has been frustrating on a consistent basis. Contacting the dealership by phone is consistently a lengthy process with long waits before pick-up if at all. Speaking to my assigned service adviser is very difficult with virtually no call-back after requesting one with dealership operator. My last visit yesterday with Randi Doyle was very difficult. I was expecting advice/recommendations on service issues and instead was met with dismissal and aloofness. My main frustration is with initial contact process into dealership regarding questions about service needs, how long car will be in shop, pricing, etc. More

When we arrived we were greeted and escorted to Randy, she was ready with the paperwork and escorted us to the lounge, the wait was not long and she had the paper work ready,we paid and left happy she was ready with the paperwork and escorted us to the lounge, the wait was not long and she had the paper work ready,we paid and left happy More

very nice as usual my experience with Mercedes of Sarasota was excellent I am very satisfied Sarasota was excellent I am very satisfied More

Randi and Jim in the Service Department are always a pleasure to work with! Communication and understating of customer needs are always first and foremost. pleasure to work with! Communication and understating of customer needs are always first and foremost. More

I feel so lucky to work with Christopher Robbins for the second time. I detested my experience in the Ft Myers dealership when I purchased my car and Chris has always proven why a little MB is a great birt second time. I detested my experience in the Ft Myers dealership when I purchased my car and Chris has always proven why a little MB is a great birthday gift. Thank You Chris More

Parts were ordered, repairs were quickly scheduled, on my appointment date a loaner vehicle was provided and I was quickly on my way. My vehicle was completed when expected, Shawn is always friendly and hel appointment date a loaner vehicle was provided and I was quickly on my way. My vehicle was completed when expected, Shawn is always friendly and helpful, many thanks to MB of Sarasota. More

Just an awesome experience! They fixed a problem with my drivers side door hinges at no charge! I was provided a loaner vehicle for up to a week, I just can’t say enough good th They fixed a problem with my drivers side door hinges at no charge! I was provided a loaner vehicle for up to a week, I just can’t say enough good things about Mercedes Benz! More

The sales personnel and Service personnel are incredibly helpful and knowledgeable always make you feel like family helpful and knowledgeable always make you feel like family More