Mercedes-Benz of Sarasota - Service Center

Taylor from the service department was very pleasant squeezing me in for my maintenance service. She clearly explained details and kept me informed of progress with the service completion timeline. I wa squeezing me in for my maintenance service. She clearly explained details and kept me informed of progress with the service completion timeline. I was very pleased and impressed with the kindness and expertise in the attention to detail in this first class dealership. More

Service manger is excellent. So were the people eho worked on the car.The place was busy but they work very fast to get the cars in So were the people eho worked on the car.The place was busy but they work very fast to get the cars in More

I have owned over 50 new cars in my lifetime. Your service manager Scott is one of the best I had the pleasure in dealing with in all my years. Taylor Williams who is the assistant and wrote up Your service manager Scott is one of the best I had the pleasure in dealing with in all my years. Taylor Williams who is the assistant and wrote up my service order is exceptional. Very bright and knowledgeable. Great job Scott and the service team. Keep it up. More

Very efficent dealership very clean organized and courteous staff, thank you keep up the good work. courteous staff, thank you keep up the good work. More

After a good sales experience, I was very disappointed with the service side. It is all but impossible to contact service by phone. The wait is more than 15 minutes to have someone pick up the phone. N with the service side. It is all but impossible to contact service by phone. The wait is more than 15 minutes to have someone pick up the phone. Not a good service for Mercedes Benz. More

The process was efficient from beginning to end and everyone was polite and kind. The wait room facilities are comfortable and offer a full view into the service bays. I appreciate that. everyone was polite and kind. The wait room facilities are comfortable and offer a full view into the service bays. I appreciate that. More

Car in for service B plus balance all tires. Car returned with tires overinflated (42+ lbs in all 4 tires) and a missing dust cap. I have to trust the rest of the service was not as sloppy. Tom Car returned with tires overinflated (42+ lbs in all 4 tires) and a missing dust cap. I have to trust the rest of the service was not as sloppy. Tom Fleming 202 210 4753 More

Very helpful service representative and quick service. Sean was very attentive and answered all of my questions quickly and clearly Sean was very attentive and answered all of my questions quickly and clearly More

The experience is really all about the service advisor. Lisa Gillespie keeps the customer upfront where he belongs. Lisa Gillespie keeps the customer upfront where he belongs. More

Randi Doyle did an excellent job. The service was prompt in efficient. I would recommend the dealership to others. The service was prompt in efficient. I would recommend the dealership to others. More