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Mercedes-Benz of Sarasota - Service Center

Sarasota, FL

4.6
616 Reviews

616 Reviews of Mercedes-Benz of Sarasota - Service Center

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August 17, 2023

Easy to get into and available people to assist you. Did not use waiting room but looked inviting. More

by Redcar
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Knight
Aug 23, 2023 -

Mercedes-Benz of Sarasota responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

August 17, 2023

MB of Sarasota is a great place to buy or service your vehicle. We find their service cost to be fair. Service Advisors communicate well with you. Service Tech are very knowledgeable. The dealership is More

by DAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen A
Aug 23, 2023 -

Mercedes-Benz of Sarasota responded

Hi, your comments keep us motivated and working hard for all our guests! We appreciate your recommendation of Mercedes-Benz of Sarasota and we hope to be of service again in the future.

August 16, 2023

Very through servicing for my initial 10,000 miles on my 2022 cls 450. However, the wiper blades were replaced and I do need to go back to have the tension adjusted. More

by stan34293
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barnett
Aug 18, 2023 -

Mercedes-Benz of Sarasota responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

Aug 18, 2023 -

stan34293 responded

Wiper blade problem has been resolved.

August 12, 2023

Service was able to fix my car quickly while I waited. Steven A. Is a pro. A++ More

by JLiptak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Appolloni
Aug 15, 2023 -

Mercedes-Benz of Sarasota responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 10, 2023

I really love my "A Class" being serviced at Mercedes Benz but, the service is too costly if something can be done about that it would be greatly appreciated, thanks. More

by pastorpony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Aug 14, 2023 -

Mercedes-Benz of Sarasota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2023

Everyone in the service department is cordial and the work was done on time. The repairs have corrected my issues and I am Happy that I now have air conditioning once again and my DEF system is working c More

by seaoater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 11, 2023 -

Mercedes-Benz of Sarasota responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 07, 2023

Quality has declined over the years and gotten very busy. No more personal one-on-one help that was offered that made the service desirable. Dealership has lot touch of excellence. More

by sohnir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Robinson
Aug 11, 2023 -

Mercedes-Benz of Sarasota responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Sarasota. If you'd like, please contact our General Manager at (941) 275-1293. We'd appreciate the chance to make your experience a positive one.

August 07, 2023

I will not be going back. Been going for 3yrs. No more. No rentals available. I had keep calling for updates. My car sounds worse than when I dropped it off. It’s chaos out in More

by mynewyorkcloset
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Too many
Aug 09, 2023 -

Mercedes-Benz of Sarasota responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Sarasota. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (941) 275-1293. We hope to hear from you.

August 07, 2023

Service advisor Lisa G is excellent. GM Steven K is making progress with the stack-up of cars in the morning. Thanks. More

by The Big Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Gillespie
Aug 09, 2023 -

Mercedes-Benz of Sarasota responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2023

listed the individual tasks, able to choose those i required, only 1 additional task added wiith my permission after job started, able to apply a nice coupon. Left over night, available earlier than I More

by williethesprinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
lisa and randy
Aug 08, 2023 -

Mercedes-Benz of Sarasota responded

Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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